IT Apprenticeship

Cleveland Cable Company is one of the UK's leading suppliers of electrical cables and accessories, with over 47 years of industry experience and a growing international presence. Established in 1978, we have built our reputation on quality, reliability and excellent customer service, supplying a diverse range of industries across the UK and worldwide.

As our business continues to grow and evolve, technology plays an increasingly important role in supporting our operations across multiple sites. We are now looking for an enthusiastic and motivated IT Support Apprentice to join our IT team. This is an excellent opportunity for someone looking to begin a career in IT, gain hands-on experience within a busy business environment and develop the technical skills and knowledge needed to build a successful career in IT.

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A typical day in the job:

• Provide 1^st line helpdesk support to a user base of 450+ users.
• Log and maintain calls using the call logging system.
• Escalate Calls to 2^nd line support.
• Produce and update IT policies and procedures documentation.
• You may be required to visit the remote locations to perform upgrades and maintenance on the systems as and when required.
• Configuration and support of Apple devices/Android devices.
• Configuration and support of WIFI network and Access Points
• Working on Cloud based systems
• Installation of Hardware, including PC’s, Laptops, IPADS, Printers, Thin Clients, Switches, Routers etc.
• Support Company Wi-fi including configuration and installation of access points.
• Support the Mitel IP Telephony system.

Salary, Hours & Benefits:

• Salary: £16,120 per annum
• Hours: Monday-Friday 8:30am-5:00pm.
• 22 days annual leave plus bank holidays
• Christmas Shutdown

Desired Qualities, Skills, and Knowledge:

• Hardworking and flexible individual.
• Excellent telephone manner.
• Able to work using their own initiative.
• Strong Team Player.
• Must be accurate and able to work under pressure to tight deadlines.
• Ability to communicate well, verbally and through documentation.
• Maths 4/C and English 5/C is essential

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician!

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT