IT Apprenticeship

Are you passionate about IT and looking to kick-start your career in technology? Core Facility Services is looking for an enthusiastic and motivated individual to join their team as a Level 3 IT Apprentice. This is an exciting opportunity to gain hands-on experience within a technical support environment, developing your skills in 1st line IT support, troubleshooting, networking and cyber security, whilst working alongside experienced IT professionals and delivering excellent customer service.

Core Facility Services is a nationwide facilities management provider, supporting businesses with a wide range of essential services, including IT support, energy management, waste management, cleaning, maintenance and sustainability. Their IT team works closely with businesses to provide managed IT services, technical support, software and hardware solutions, cyber security and business continuity services, helping customers keep their systems secure, connected and running efficiently.

Core is passionate about building strong relationships with its customers and investing in its people through ongoing training and development. Having welcomed apprentices into the business previously, the successful candidate will receive structured training delivered by Baltic Apprenticeships, including two-day training blocks every 4–6 weeks, alongside hands-on experience in the workplace. This combination of practical experience and expert training will help develop the technical knowledge and professional skills needed for a successful IT career.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide 1st and 2nd line technical support to customers, helping to troubleshoot and resolve a range of IT issues.
• Respond to customer queries by phone and through the ticketing system, ensuring issues are logged, monitored and dealt with within agreed timescales.
• Build positive relationships with customers, keeping them updated on the progress of their support requests and ensuring a high level of service.
• Monitor customer IT systems, including backups, antivirus and anti-spam solutions, identifying and reporting any potential issues.
• Assist with diagnosing and resolving hardware, software and network-related problems.
• Support senior engineers with remote and on-site technical work, gaining hands-on experience in different IT environments.
• Maintain accurate customer records and technical documentation, ensuring information is kept up to date.
• Work closely with colleagues and senior engineers, escalating more complex technical issues when required.
• Take part in training, team meetings and personal development activities to continually build your technical knowledge and skills.
• Develop your understanding of the company's services, industry standards and best practices whilst working towards your Level 3 apprenticeship.
• As part of Core’s support service, the IT teams provide limited out of hours remote cover for customers. You may be required to support the team by also being on the on-call rota.

Desired Qualities, Skills and Knowledge

• A strong interest in IT, especially cloud-based technologies and systems.
• A willingness to learn about hardware, software and IT troubleshooting.
• Good problem-solving skills and an ability to approach technical issues logically.
• Strong communication skills and confidence supporting people with different levels of technical knowledge.
• Good organisation and the ability to manage multiple support requests.
• A proactive attitude, with an interest in learning and suggesting improvements.
• The ability to work independently while contributing positively to a team.
• An understanding of the importance of confidentiality, data protection and information security.
• Grade 4 in GCSE Maths & Grade 5 in GCSE English.

Salary, Hours & Benefits:

·      Monday 08:15 – 17:00, Tuesday to Thursday 08:30-17:00, Friday 08:30-16:00

·      £15,392.00 Per annum

·      28 Days standard holiday

·      Birthday Off

·      Legal Assistance

·      Pension scheme

·      Cycle to work scheme

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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