IT Apprenticeship

Powering channel partners since 2001, ONS Group provides enterprise-level IT services that help businesses grow and deliver exceptional customer experiences. Working behind the scenes, they support their partners by providing reliable IT solutions, technical expertise and outstanding customer service.

Their mission is to simplify IT for their partners, helping them focus on what matters most while they take care of their technology needs.

Are you passionate about technology and interested in building a career in IT? ONS Group is looking for an enthusiastic IT Support Apprentice to join its team.

This is an excellent opportunity to gain hands-on experience supporting users, troubleshooting technical issues and working with a range of IT equipment and systems. You will learn from experienced colleagues while developing the practical skills and knowledge needed to progress within the IT industry.

You will play an important role in ensuring customers receive a professional and reliable service, while working towards a recognised IT qualification.

As part of the apprenticeship, the successful candidate will receive structured training delivered by Baltic Apprenticeships, including two-day training blocks every 4–6 weeks, alongside hands-on experience in the workplace. This combination of practical experience and expert training will help develop the technical knowledge and professional skills needed for a successful IT career.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• IT Support & Troubleshooting: Provide support to end users, responding to technical queries and helping resolve hardware and software issues, both remotely and in person.
• Hardware Repairs & Maintenance: Assist with setting up, configuring and repairing IT equipment, including diagnosing hardware faults, replacing components and completing software updates.
• Customer Communication: Take and log support calls, communicate with customers through different channels and explain technical information in a clear, easy-to-understand way.
• IT Asset Management: Maintain accurate records of incoming and outgoing IT equipment, update stock and asset management systems, and arrange courier collections and deliveries.
• Software & Equipment Management: Follow software asset management procedures and ensure IT equipment is handled, maintained and disposed of in line with WEEE regulations.
• Quality & Compliance: Keep accurate records of work completed, check your own work to ensure it meets quality standards and follow company Health & Safety procedures.
• Customer Service: Respond to customer requests professionally, complete work within agreed timescales and maintain a clean, organised working environment.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• A genuine passion for IT and an interest in developing a career in technical support.
• Some practical experience building, upgrading or repairing PCs, or an interest in learning more about computer hardware.
• Good problem-solving skills and an ability to approach technical issues logically.
• Strong communication skills, with confidence speaking to customers over the phone.
• Good written English, particularly when recording accurate notes and documenting support activity.
• A team-focused attitude and the ability to work well with colleagues.
• A commitment to delivering excellent customer service.
• Good organisation and the ability to manage tasks within agreed timescales.
• Grade 4 in GCSE Maths & Grade 5 in GCSE English.

Salary, Hours & Benefits:

• Salary: £17,000 per year
• Monday to Friday working hours, 9:00am – 5:00pm, with some flexibility around start and finish times.
• 23 days annual leave, plus 8 bank holidays.
• Engaging quarterly team-building activities.
• Hands-on training and support from experienced IT professionals.
• The opportunity to develop your technical knowledge across hardware, software and IT support.
• Potential progression onto a Level 4 Network Engineer Apprenticeship.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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