MICROSOFT IT SUPPORT APPRENTICESHIP

The Value

Duration: 12 Months and up to 3 Months End Point Assessment.

Create your next generation of outstanding IT Technicians. This apprenticeship creates expert Support Technicians with exceptional problem-solving skills. We teach people how to optimise systems, configure devices, and provide an effective IT support service centred around customer care.

Our curriculum combines expert training and personal support to develop confidence alongside skill. We empower our apprentices to unlock their potential, keeping your IT systems and end-users working effectively.

Whether you are a large IT solutions company that supports external clients, or a smaller in-house IT Department, an IT Support Technician apprentice is guaranteed to improve the overall efficiency and productivity of your company, by resolving technical issues and providing prompt solutions.

Download Employer Guide

Who’s It For?

Our Level 3 IT Support apprenticeship isn’t just for career starters; our programme can act as a powerful professional development route for those already working within the industry.

Whether your business is looking to recruit and train new IT talent or upskill your current IT team as part of their professional development plan, our Level 3 IT Support apprenticeship offers a dynamic and inclusive learning pathway for individuals at various stages of their careers.

We adopt a learner-focused approach; we know each learner will come with different levels of existing industry knowledge, learning styles, and learning preferences. That’s why all our programmes are flexible, to ensure we can work with you and your apprentice to build the skills relevant to your business.

Download Employ an Apprentice Guide

Microsoft Partnership

In partnership with Microsoft, we have significantly broadened and improved our technician training for our IT Support Technicians.

To reflect and address the IT industry’s diverse needs, we now offer distinct pathways that allow participants to build specialist knowledge across common Microsoft environments.

Participants will pick one Microsoft pathway to specialise in during their training. Upon completion of the course, participants will not only demonstrate their newly acquired knowledge but also achieve an additional Microsoft certification.

All Microsoft training and exam costs are covered by Baltic.

Introduction to AI

We’re committed to building sought-after critical AI skills and preparing our learners for the new digital economy, so all our apprentices are enrolled on our Introduction to AI course.

The most notable barrier for businesses looking to introduce AI into daily operations is a lack of internal AI skills, with a quarter of organisations reporting that they struggle to find employees with the necessary skills to implement and manage AI technologies.

Our interactive 3-part course provides our learners with a comprehensive overview of AI; understanding its origins, categories, and capabilities. Learners will understand use cases for AI models, and be able to successfully implement appropriate models into their role while following relevant ethical regulations.

Download Manage an Apprentice Guide

Apprenticeship Funding

There is a range of government funding and local authority grant schemes available, which are designed to help you train the next wave of talent or invest in your team’s professional development.

Large organisations with an annual salary bill over £3 million are required to contribute to the Apprenticeship Levy. The Apprenticeship Levy is a dedicated apprenticeship fund, which employers can use to cover the costs of apprenticeship training and assessment.

For SMEs & Microbusinesses that do not pay into the Apprenticeship Levy, the Government will fund 100% of apprenticeship training and assessment costs for apprentices aged 16 – 21 and 95% for apprentices aged 22 and over.

Explore your Funding Options

Role Overview

Duration: 12 Months and up to 3 Months End Point Assessment.

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

View Vacancies

Salary Expectations

We are proud members of the Decent Wage Pledge and advocate for higher wages for our apprentices. The minimum salary we ask our employers to pay their apprentices is £13,000 though many of our employers pay their apprentices more than this!

Your salary as an IT Support Technician apprentice will vary dependent on your location, company size, and industry. The average salary for an IT Support Technician apprentice is between £18,000 to £20,000 per year. This salary amount will increase with experience, and apprentices who complete their training and obtain a permanent position can expect a salary increase!

View Vacancies

Skills Expansion Packs

We understand every business, workplace and job role is different. That’s why we go above and beyond the Level 3 Information Communication Technician apprenticeship standard.

Each programme has a Skills Expansion Pack, which was developed to nurture the digital skills the industry is asking for and give you the opportunity to gain the specialist certifications you need to become an industry expert. Our Skills Expansion Packs mean that our apprenticeship programmes can be tailored and personalised to suit individual roles, goals, and business needs.

To support our Level 3 IT Support apprenticeship programme, our Skills Expansion Pack provides a range of self-study resources from the Cisco Networking Academy and Microsoft 365 Training. This programme includes a free, optional Microsoft Certified Fundamentals voucher to help apprentices keep pace with the latest industry knowledge and techniques. Exam vouchers are available on request.

Professional Development

Our Level 3 IT Support apprenticeship isn’t just for career starters; our programme can act as a powerful professional development route for those already working within the industry. If you currently work in IT and you want to develop your digital skills, you can enrol on this apprenticeship programme through your current employer.

Enrolling on a professional development apprenticeship is guaranteed to provide you with new progression opportunities and help advance your career. Our Level 3 IT Support apprenticeship will advance your IT skills, broaden your industry knowledge, and ensure you stay up-to-date with industry best practices. Our curriculum will support your current role and provide you with an essential understanding of IT Support.

Learn more about Professional Development