Microsoft IT Support Technician
Our Level 3 IT Support apprenticeship creates expert IT Technicians with exceptional problem-solving skills. Apprentices will learn to optimise systems, configure devices, and provide outstanding customer service.
If you’re looking to build a lifelong career in the tech and digital sector, a Baltic apprenticeship might be the option for you. Our apprenticeships help you build valuable skills and make industry connections that last a lifetime.
An apprenticeship allows you to earn while you learn, without accumulating up large student debt bills. Apprenticeships are a great way to start a new career or progress further in your current role and build important technical skills alongside real-life experience.
Becoming an apprentice is a fantastic way to gain practical, hands-on experience in a particular field while earning a salary!
Unlike traditional forms of education, apprenticeships give you the chance to work alongside industry professionals who will mentor you to become a future leader in your chosen sector.
As you learn new skills, you will also earn a wage, which can help offset any travel expenses, living costs or any other form of financial commitments.
Apprenticeship ProgrammesBecoming an apprentice has many perks, one of them being that you won’t have to worry about paying tuition fees, and you won’t accumulate any student debt!
However, with an NUS Apprentice Extra Card, you’ll have access to student discounts from major brands and retailers – just like university.
Apprenticeships are government-funded, and there are no hidden costs to worry about. All we ask for is your commitment, dedication, and enthusiasm!
View VacanciesOne of the unique advantages of being an apprentice is that you’ll have a dedicated mentor to guide you throughout your training – both inside and outside of your workplace!
Your workplace mentor will have experience in your chosen field and will provide on-the-job training, advice, and guidance to help you become an industry expert.
At Baltic, all our apprentices have a dedicated Coach who provides feedback and support, helping you develop your skills and knowledge. They will be your go-to person for questions and challenges, helping you navigate your way through your apprenticeship with confidence.
Browse Our Other BenefitsCompleting an apprenticeship is an excellent way to achieve your professional goals and take your career to new heights.
Apprenticeship programmes not only equip you with the skills needed to succeed in your chosen field, but they also help you build organisational and leadership skills, develop a deeper understanding of your industry and navigate its challenges with confidence.
With this competitive edge, we’ve seen apprentices become line managers, heads of departments – and even company directors!
Read Brooke’s Apprentice to Director StoryOur Level 3 IT Support apprenticeship creates expert IT Technicians with exceptional problem-solving skills. Apprentices will learn to optimise systems, configure devices, and provide outstanding customer service.
Our Level 3 Multi-Channel Marketer apprenticeship empowers learners to create platform-specific strategies, campaigns, and content, designed to increase brand awareness and drive revenue.
Our Level 3 Content Creator apprenticeship transforms creative flair into marketing skills. We empower people to produce high-quality content that maximises audience engagement on modern marketing channels.
Our Level 3 Junior Software Developer apprenticeship connects software teams with aspiring developers. Apprentices will understand the full-software life cycle and know how to design, develop & test software components.
Our Level 3 Data Essentials apprenticeship builds the skills needed to unlock data capabilities and spark digital transformation. By the end of this course, apprentices will have the confidence to make data-driven decisions.
Our Level 4 CompTIA Network Engineer apprenticeship bridges the gap between network support and network management. We ensure our learners can support advanced networks and implement best industry practices to keep systems optimised for peak performance.
Our Level 4 Marketing Executive apprenticeship equips marketers with a deeper understanding of marketing approaches and strategy. We teach people how to plan and execute tactical and targeted marketing activities that lead to conversions.
Our Level 4 Software Developer apprenticeship is the solution for people looking for the next step in their software career. Building on existing knowledge, we teach advanced project management skills & development practices, creating future leaders.
Our Level 4 CompTIA Data Analyst apprenticeship teaches people to convert organisational data into powerful insights and stories. Apprentices will learn to extract meaning from the data at their disposal, informing strategic business decisions.
Apprenticeships provide the ideal blend of technical training and hands-on industry experience. You’ll be employed in a real job while studying to achieve an industry-recognised qualification, all while earning a salary!
At Baltic Apprenticeships, we do things a little differently. We took everything we loved from face-to-face training and brought it online so that our learners can access live training from anywhere.
Our SMART classroom creates a dynamic interactive learning environment, optimised for all learning styles.
Explore our Apprenticeship ProgrammesWhether you’re interested in completing a Marketing, Data Analysis, Software Development or IT apprenticeship – other like-minded people are on the same journey as you!
We believe in the power of community, so we’ve created a bespoke platform where you can network with other apprentices across this country and make connections that last a lifetime.
The Baltic Community platform is a space where you can make new friends, book your place on our virtual events and access a range of training resources to take your skills to the next level.
Discover the Baltic CommunityThe application process with Baltic and Plimsoll was really simple in comparison to both university applications and also some other apprenticeships. I’ve noticed throughout the jobs in my career that the application process can be just as important as the job itself.
Annalise McAleer – Digital Marketing Apprentice
Read MoreI had thought about entering the Tech world for a while, but I would often count myself out before I could try. […] Then, two years ago, an opportunity arose at my workplace. A vacancy in the data analysis team opened, I took the risk and went for my first Tech job… and I haven’t looked back since!
Clare Smyrell – Professional Development Data Analyst Apprentice
Read MoreAn apprenticeship is a great way to gain a work-based qualification. Every apprenticeship is linked to a particular job role and combines specialist training with on-the-job experience.
Apprenticeships are open to anyone over 16, offering qualifications at lots of different levels. People use apprenticeships to start a new career, or to take their job to the next level.
Apprentices do not have to pay anything towards their apprenticeship training. This is fully funded by your employer and the UK government. You don’t need to pay any tuition fees or take out a student loan. Your employer will also pay you a wage while you work towards your qualification.
You can search for current apprenticeship opportunities near you with our vacancy search tool. New opportunities are added all the time, so please remember to check back regularly!
You can also browse our programmes, or search via the National Apprenticeship Service.
At Baltic Apprenticeships, we specialise in the Digital and IT sector. We offer Level 3 and Level 4 Apprenticeships in Data, Digital Marketing, Content Creation, IT and Software Development.
Our Level 3 Apprenticeships:
Our Level 4 Apprenticeships:
When your apprenticeship ends, you will have a qualification and extensive experience in your job. This gives you the freedom to continue your career in any way you choose.
Many of our apprentices are offered a permanent position with their employer. 95% of our recent apprentices are in full-time employment or are continuing their training with a Level 4 apprenticeship.
At Baltic Apprenticeships, we offer programmes at Level 3 and Level 4.
A Level 3 Apprenticeship, or Advanced Apprenticeship, is equivalent to A-Level qualifications. A Level 4 Apprenticeship, or Higher Apprenticeship, is equivalent to a foundation degree.
After you pass your apprenticeship, you will get certificates to show that you have achieved the qualification.
The duration of an apprenticeship depends on the programme you choose and the level of the apprenticeship. A Level 3 Apprenticeship takes up to 15 months to complete, whilst a Level 4 Apprenticeship can typically take between 20 – 23 months.
The National Apprentice Minimum Wage is currently £6.40 per hour (as of April 2024). Your exact wage will depend on the vacancy you apply for and is decided by your employer.
At Baltic Apprenticeships, we have signed the Apprentice Decent Wage Pledge, and actively promote higher wages for apprentices. Many of our employers pay their apprentices more than the National Apprenticeship Minimum Wage.
Apprenticeships are open to anyone over the age of 16 with the right to work in the UK. Some programmes and apprenticeship providers may ask for specific qualifications, interests or experience. At Baltic, any requirements are clearly listed on individual vacancies.
Due to our funding rules, to be eligible for an apprenticeship with Baltic, all of our learners must either:
CAN YOU BE TOO OLD FOR AN APPRENTICESHIP?
There is no maximum age for an apprenticeship. Anyone aged 16 and over can be enrolled on an apprenticeship, including school leavers, career changers, and people looking to develop their skills as part of their current job.
You can read more about this question in our blog.
CAN UNIVERSITY GRADUATES COMPLETE AN APPRENTICESHIP?
You can still do an apprenticeship if you have been to university, as long as the modules you studied are different from the apprenticeship programme you wish to apply for. If you’d like to check your eligibility for one of our programmes, please contact us at yourfuture@balticapprenticeships.com and we will be happy to help!
You can read more about this question in our blog.
I’M FROM OVERSEAS, CAN I START AN APPRENTICESHIP IN THE UK?
To be eligible for an apprenticeship in England, you must have a valid residency status. UK nationals are eligible if they are a citizen of the UK and have been resident in the UK or EEA for the last 3 years.
EEA citizens are eligible for apprenticeships if they have been resident in the EEA for the last 3 years. Due to the UK leaving the EU, EEA citizens will remain eligible for apprenticeships under these rules until 31st July 2021.
Non-EEA citizens are eligible if they have permission from the UK government to live in the UK (not for educational purposes) and have been resident in the UK for the last 3 years.
WHAT QUALIFICATIONS DO I NEED TO START AN APPRENTICESHIP WITH BALTIC?
We request that you hold a Maths and English GCSE to be eligible for our apprenticeship programmes, but the required grade depends on your desired programme.
Our minimum qualification grades differ across our programmes, and this is to better reflect the expectations and workload of each individual course. The minimum numerical grades are:
If your GCSE grade is alphabetical, the eligibility for all our apprenticeship programmes is a C in both Maths and English.
Any additional qualifications are listed on our individual vacancies.
To start a Level 4 programme, we would usually recommend that candidates complete a Level 3 apprenticeship, or have existing experience in their chosen field.
Throughout your Baltic Apprenticeship, you will be given your own Programme Coach to guide you through the training and assessments and help you apply your skills in the workplace. You will regularly meet your Coach via the SMART Classroom for support sessions and progress reviews. If any issues arise between sessions, your Coach will be there for you by phone or email.
It may be possible to transfer to Baltic Apprenticeships from another training provider. Please contact yourfuture@balticapprenticeships.com to explore your options.
Apprentices at Baltic complete 100% of their technical training remotely via the SMART Classroom. As working practices change, some employers may allow apprentices to continue working remotely, at their own discretion.
As an apprenticeship training provider, we have a duty to ensure that our apprentices will receive appropriate guidance and support in the workplace. We work with employers to ensure that this can be delivered for our learners within all working environments.
Apprenticeships are a full-time commitment. Level 3 apprenticeships last up to 15 months, and Level 4 apprenticeships last up to 22 months. You would not be able to do an apprenticeship alongside another form of education, and are not suitable for university placements or as work alongside another form of study.
Apprenticeships can be a great way to explore a career and build experience in your chosen field between leaving school and going to university, but most apprenticeships will not fit into a traditional “gap year” timeline of 12 months or less. If you are considering an apprenticeship, you would need to demonstrate that you are committed to completing the programme.
With an apprenticeship, you will be based with your employer full-time, and complete your training during working hours.
At Baltic Apprenticeships, our training is delivered online through our SMART Classroom. Depending on your programme, you will attend 2 days of training in the SMART Classroom every 6-8 weeks. During your training weeks, you’ll focus on a specific knowledge module, building up your skills and technical knowledge alongside other apprentices.
Technical training weeks are complemented by one-to-one sessions with your Programme Coach, workplace projects, and competency workshops.
WHAT IS THE SMART CLASSROOM?
The SMART Classroom is our online training platform, designed with our apprentices in mind. This modern training method blends lectures, hands-on practice, and real time instructor interaction to create a stimulating and successful learning environment.
The SMART Classroom features presentations, live chat, whiteboards, breakout rooms, polls, and other tools to interact with our instructors and other apprentices.
You can log into the SMART Classroom from anywhere with an internet connection, meaning you can complete your training from the office or from home if your employer agrees.
Find out more about the SMART Classroom.
HOW IS AN APPRENTICESHIP ASSESSED?
Assessment methods can vary depending on which apprenticeship programme you do. During your apprenticeship, you will complete Workplace Projects to demonstrate the Knowledge, Skills and Behaviours outlined in the Apprenticeship Standard. These Workplace Projects form a portfolio that is used during your End Point Assessment (EPA). Your Coach will set these projects and sign off your portfolio entries.
Some of our programmes also include knowledge exams at the end of a training course. You will need to pass these knowledge modules before moving forward to the EPA.
The End Point Assessment (EPA) is different for every programme, but can include a mix of the following assessments: an interview or professional discussion with an external assessor; a work-based project (sometimes called a Synoptic Project); a scenario demonstration; a presentation; your portfolio; and a reference from your employer. When you pass the EPA (Pass, Merit or Distinction), you have passed your apprenticeship.
When you apply for an apprenticeship with us, our team will review your application. If we think you’d be a good fit for the vacancy, we will contact you by phone or email. We like to chat with our future apprentices, learning more about you and the kind of apprenticeship you are looking for.
If we think you’re a good fit for the vacancy, we’ll put you on the shortlist and recommend you to the employer. They may invite you for an interview (either over the phone, via video call, or in person) or to take part in their usual recruitment process.
If you are successful at the interview stage, we recommend that our employers offer you a work trial. This is usually one to two days where you get to meet the team, learn more about what you’ll be doing and give things a go. This is important for both parties to get to know each other and to feel confident that you’ll be happy in the job role.
If the work trial goes well, you’ll receive an official offer of an apprenticeship.
If you don’t get an offer after your first interview, don’t worry – this happens to lots of amazing candidates. If you’d like to continue your search, we can add you to our talent pool, and help you find the right apprenticeship opportunity.
WHAT SUPPORT WILL I GET AT THE RECRUITMENT STAGE?
Our Recruitment Team are here to set you up for success and match the right person to the right role. We can support you to make the most of your CV, talk through potential interview questions, and point you in the right direction for extra skills training make your application stand out.
You’ll usually work with the same person throughout the application process, so they’ll get to know you – communicating all your strengths to our prospective employers.
WHAT IS THE TALENT POOL?
Sometimes we have a great candidate who narrowly misses out on an opportunity, or who lives somewhere where there aren’t many vacancies. To give them the best possible chance of finding the right apprenticeship, we bring them into our talent pool and try to find them an amazing opportunity. Some of our apprenticeships are filled within days, thanks to our outstanding talent pool candidates.
When you’re in the talent pool, we’ll give you tailored support to strengthen your future applications and make the most of your skills and passion. We’ll also contact employers on your behalf to generate new apprenticeship opportunities.
Our apprenticeships start all year round, with new opportunities being added all the time. Our apprenticeship vacancies work in the same way as any other job application, with successful candidates starting their programme as soon as possible after receiving an offer.
If you are looking to begin an apprenticeship after leaving school and completing your GCSEs or A-Levels, we would advise you to begin applying for vacancies with Baltic Apprenticeships as you are finishing your exams. We’ll you help you through the application process and will put you forward for vacancies when you are available to begin an apprenticeship full-time.
WHAT IS THE CLOSING DATE FOR A BALTIC APPRENTICESHIP VACANCY?
Our vacancies do not have a set closing date. The vacancy will close once the role is filled, so we recommend that you apply as soon as possible.
WHAT SHOULD I INCLUDE ON MY CV?
A CV is a summary of your education, skills and experience. It should include your qualifications so far, work experience, and list your technical and transferable skills. Try to think about the requirements in the apprenticeship job role, and tie in your interests or experience. This doesn’t all have to be paid work experience, you could mention skills you’ve picked up from your hobbies, volunteering, or school projects.
You should also include your contact details (including a professional email address that you check regularly).
For more guidance on crafting the perfect CV for an apprenticeship, check out our blog on this topic.
A cover letter is a great way to introduce yourself to an employer and show why you would be a great candidate for the role. This is usually the first thing an employer sees when they look at your application. A good cover letter should explain why you are interested in this apprenticeship opportunity, highlighting your skills and interests that are relevant to the role.
Our team review every single application to ensure that each candidate is given thorough consideration, but due to the high volume of applications we receive, unfortunately, we cannot respond to every application.
If we think you would be a good fit for the vacancy, we will be in touch (on average) within 5 working days, but this can differ from case to case. We will contact you for an informal phone call to get to know you a little more and to discuss the vacancy in more detail.
From this point, we will be in touch regularly to keep you updated on your application.
If you move forward to an interview or work trial, we will always get in touch with further information and feedback for you as soon as we hear back from the employer. The time scales of this can vary depending on individual employers and their own recruitment processes.
If you are interested in one of our apprenticeship programmes, but can’t find any live vacancies in your area, please get in touch with our team by emailing yourfuture@balticapprenticeships.com.
Please send us your CV and a cover letter telling us a bit about you, where you are based, and the kind of apprenticeship you are looking for.
From here, we may be able to add you to our talent pool and help you find a suitable apprenticeship opportunity in your area.
When applying for one of our apprenticeship vacancies, you need to make sure you are able to travel to work every day. Typically, we would not recommend a vacancy to you if it is located more than 45 minutes away from where you live. Long commutes can be particularly difficult as an apprentice, as transport costs may claim an unsustainable portion of your wages.
New employers and new apprenticeship opportunities are added all the time – so if you can’t find a vacancy in your area, don’t worry. Something in your travel range is likely to come up soon.
You can get your certificates by emailing certificates@balticapprenticeships.com with your full name, apprenticeship programme and approximate dates of study.
08/10/2024
Read More08/10/2024
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