IT Apprenticeship

At Osborne Co-operative Academy Trust, technology plays a vital role in supporting teaching, learning and the effective running of our schools. We are seeking a proactive, customer-focused IT Support professional to join our team, providing reliable and responsive technical support across our Trust. You will play an important role in ensuring that our staff and pupils can make the most of digital technology, helping to maintain and develop the IT systems and services that underpin our schools. Working collaboratively with colleagues across the Trust, you will help us deliver our ambition to provide an outstanding digital environment, while embracing our co-operative values of teamwork, equality, responsibility and mutual support.

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A typical day in the job:

• Oversee and manage requests for IT resources and equipment to support teaching and learning in the classroom
• Manage and support users.
• Carry out basic maintenance and repairs of IT and AV equipment, under the guidance of a member of the network team.
• Manage the retrieval, distribution, disposal and storage of IT and AV equipment.
• Perform basic software updates, installations etc.
• Ensure that IT and AV equipment is checked, cleaned, inventoried and any damage or issues are logged and reported to the schools network manager (or the trust network manager).
• Learn from the other network staff within the trust and work towards a L3 Information Communications Technician qualification
• Assist in the setup and preparation for in-school training and events; such as open evenings, assemblies, presentations, examinations and training courses held within the school.
• Carry out any other duties deemed appropriate by the schools Network Manager and Trust Network Manager.

Salary, Hours & Benefits:

• Salary: £25,221 per annum
• Hours: Monday-Thursday 8am – 4pm and Friday 8am – 3.30pm
• 25 days holiday plus bank holidays.
• Mileage costs for any work-based travel from Brentwood County High School to other schools in the Trust.
• Hand-on experience in a mixture of school settings
• Recognition of continuous service
• Automatic enrolment into Local Government Pension Scheme
• On-Site Parking.

Desired Qualities, Skills, and Knowledge:

• Good communication skills.
• Proactive and eager to learn.
• Experience of using PC’s and common desktop application software
• Good knowledge of IT systems and support.
• Willingness to take responsibility
• Professional and courteous.
• Comfortable with all aspects of customer service (face-to-face, phone and email).
• Essential Maths 4/C and English 5/C

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician!

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT