IT Apprenticeship

Are you passionate about technology, enjoy helping others and keen to develop a career in IT? The Good Shepherd Trust is looking for an enthusiastic and motivated IT Support Apprentice to join its team, providing technical support and helping to ensure that technology plays a vital role in supporting teaching, learning and the day-to-day running of its schools.

The Good Shepherd Trust is a family of Church of England schools, united by a shared commitment to helping children and young people flourish. With a network of schools, dedicated staff and communities, technology is an essential part of how the Trust operates, communicates and delivers its educational vision.

This is an exciting opportunity to begin your career in IT within a supportive educational environment. Working alongside experienced IT professionals, you will gain hands-on experience, develop valuable technical skills and work towards a recognised IT qualification, while making a real difference to staff and pupils across the Trust.

A Typical Day in the Job:

• To provide a professional first line technical advisory and diagnostic support service to staff & students within a Service Desk environment during the service window.
• To provide a professional and effective first line network monitoring and management
• Manage Chromebook bookings
• Provide 1st line technical support and call logging services to the school.
• To report and manage any incident that requires the services of a third party organisation.
• To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s
• To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary and Hours:

• £16,158 per annum
• Monday – Friday 8am-4:30pm

Desired Qualities, Skills and Knowledge:

• Some knowledge of Microsoft Desktop Operating Systems and applications
• Excellent verbal and written communication skills.
• Pro-active approach to work.
• Garde 4/C in GCSE Maths and 5/C in English

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT