IT Apprenticeship

Established in 1948, Tavistock Relationships is an internationally recognised organisation specialising in relationship support, professional training and research. The organisation trains the next generation of couple therapists and provides clinical services to couples and parents across London, nationally and internationally. With a strong commitment to improving relationship wellbeing, social justice, diversity and continuous learning, Tavistock Relationships works to make high-quality relationship support accessible to everyone.

Are you passionate about technology and interested in developing a career in IT? Tavistock Relationships is looking for an enthusiastic IT Support Apprentice to join its team. This is an exciting opportunity to gain hands-on experience supporting staff and service users, maintaining IT systems and helping the organisation make the most of its technology. You will develop your technical skills across cloud-based systems, user support, hardware and software, while learning from experienced colleagues.

You will also have the opportunity to support online training events, helping speakers and trainees access the technology they need to deliver and participate in sessions successfully.

If you're curious about technology, enjoy helping people and want to learn how IT supports a busy organisation, this could be the ideal opportunity to start your career.

As part of the apprenticeship, the successful candidate will receive structured training delivered by Baltic Apprenticeships, including two-day training blocks every 4–6 weeks, alongside hands-on experience in the workplace. This combination of practical experience and expert training will help develop the technical knowledge and professional skills needed for a successful IT career.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• IT Support & Helpdesk: Provide friendly and responsive technical support to staff and service users, managing the helpdesk inbox, logging requests, prioritising issues and keeping users updated until problems are resolved.
• Hardware & Software Support: Set up and configure new laptops and PCs, install required software, troubleshoot technical issues and assist with replacing or upgrading faulty equipment.
• Cloud & Systems Administration: Support cloud-based IT systems, create and manage user accounts, control access permissions and ensure accounts are updated when colleagues join or leave the organisation.
• Systems Maintenance & Security: Help monitor system performance, maintain IT asset records, support data backups and archiving, and follow security and data protection procedures.
• Online Training & Events: Support Zoom-based training sessions by helping speakers prepare, managing audio and video equipment, and assisting attendees with any technical difficulties during live events.
• Process Improvement & Documentation: Create clear guidance and instructions for users, document common technical issues and help identify opportunities to improve systems and ways of working.
• IT Development & Improvement: Research new technologies, assist with hardware and software upgrades, and contribute ideas that could improve efficiency, user experience and value for money.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• A strong interest in IT, especially cloud-based technologies and systems.
• A willingness to learn about hardware, software and IT troubleshooting.
• Good problem-solving skills and an ability to approach technical issues logically.
• Strong communication skills and confidence supporting people with different levels of technical knowledge.
• Good organisation and the ability to manage multiple support requests.
• A proactive attitude, with an interest in learning and suggesting improvements.
• The ability to work independently while contributing positively to a team.
• An understanding of the importance of confidentiality, data protection and information security.
• Grade 4 in GCSE Maths & Grade 5 in GCSE English.

Salary, Hours & Benefits:

• Salary: £12,500 per annum
• Monday to Thursday, 9:00am – 5:30pm (30 hours per week)
• A four-day working week, Monday to Thursday.
• 25 days annual leave.
• All travel costs reimbursed.
• Practical experience supporting cloud-based systems and IT infrastructure.
• The opportunity to gain a recognised IT qualification while developing your technical skills.
• Support and guidance from experienced colleagues.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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