IT Support Apprenticeship

Point of Rental is looking for a motivated and enthusiastic IT Apprentice to join its team. This is a fantastic opportunity for someone looking to kick-start their career in IT, gain hands-on experience in a professional software environment and work alongside experienced colleagues while developing the technical skills needed for a successful career in technology.

Point of Rental Software is a global software company that develops innovative hire and inventory management solutions for businesses around the world. With over 40 years of industry experience, the company supports thousands of businesses across more than 80 countries, helping them streamline operations through technology.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide 1st line technical support to customers through phone, email and TeamViewer, helping resolve day-to-day technical issues.
• Troubleshoot customer issues across applications, servers and PCs, including investigating performance issues affecting systems.
• Support customers with software upgrades and updates, including assisting with upgrade scripts and resolving any issues that occur during the process.
• Manage customer support cases through Salesforce, keeping records up to date, working to agreed SLAs and escalating issues where required.

Desired Qualities, Skills and Knowledge

• Strong verbal communication
• Customer service mindset
• Technical curiosity
• Willingness to learn
• Comfortable speaking to customers
• Able to troubleshoot logically
• Confident using computers/software
• Able to work within a team
• A Grade 5 in GCSE English & Grade 4 in GCSE Maths.

Salary, Hours & Benefits:

• £18,000 per annum.
• Monday- Friday, 9:00am-5:00pm
• 25 days holiday entitlement
• Cycle to work scheme
• Gym membership
• Dental care
• Employee assurance program
• Christmas shutdown

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. 

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. 

INDIT