IT Apprenticeship

IT Support Apprentice

Superior Wellness is a growing business specialising in hot tubs, spas and wellness products, with a passion for delivering quality products and excellent customer service. We are looking for an enthusiastic and motivated IT Support Apprentice to join our team and begin their career in IT within a fast-paced, dynamic business environment.

This is an exciting opportunity for someone with a genuine interest in technology who is keen to learn, develop new skills and gain hands-on experience. Working alongside our IT team, you will help support the day-to-day technology needs of the business, ensuring colleagues have the IT systems, equipment and support they need to work effectively.

No extensive IT experience is required, as we are looking for someone with a positive attitude, a willingness to learn and a proactive approach to problem-solving. In return, you will have the opportunity to develop your technical knowledge, gain valuable workplace experience and work towards building a successful career in IT.

A Typical Day in the Job:

• Provide first-line IT support to colleagues across the business via phone, email, Teams, remote and face-to-face support.
• Log, prioritise and manage IT support tickets, escalating issues to the Systems Administrator where required.
• Troubleshoot and resolve common hardware, software, network and connectivity issues.
• Set up and configure laptops, desktops, mobile devices, printers and other IT equipment.
• Assist with user account administration, including new starters, leavers, password resets and MFA.
• Assist with IT security, including phishing reports, antivirus alerts, device compliance and software updates.
• Support network connectivity, Wi-Fi, printers, scanners and other networked equipment across company sites.
• Follow IT policies, procedures and technical documentation when resolving issues.
• Create and update IT knowledge base articles and user guides.
• Assist with IT projects, infrastructure maintenance and system upgrades under the guidance of the Systems Administrator.
• Provide clear, friendly and professional support to users, explaining technical issues in straightforward language.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge:

• GCSE grade 4/C or above in English and Maths, or equivalent.
• A real interest in technology, such as building or fixing PCs, home networking, coding, or helping others with IT
• Confident user of Windows and Microsoft Office/365, with a basic understanding of hardware and how devices connect to a network.
• Cear communication with non-technical people; patient and helpful manner; logical approach to problem solving; accurate record keeping; knows when to ask for help; trustworthy with confidential data; keen to learn

Salary, Hours & Benefits:

• £20,000 – £22,000 Per annum
• 37.5 hours per week
• Standard holidays, we allow staff to take bank holiday days whenever they want
• Superior Wellness Ltd prides itself in being an equal opportunities employer.
• Fantastic career opportunities
• Onsite parking

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT