IT Apprenticeship

Are you passionate about technology and eager to kickstart your career in IT? Batley Multi Academy Trust is offering an exciting opportunity for an IT Support Apprentice to join their growing technical team and provide support across their family of schools.

About Batley Multi Academy Trust

Batley Multi Academy Trust is a community-focused Trust supporting a family of schools across Batley, with over 4,500 learners and more than 750 colleagues. Their vision is to ensure every young person, regardless of their background or starting point, receives a first-class education alongside high-quality care, guidance and support.

The Trust’s central team provides a wide range of services to its schools, including IT support. As an apprentice, you’ll work alongside experienced technicians, gaining hands-on experience across a varied IT environment while helping staff and learners get the most from their technology.

If you’re someone who enjoys solving problems, learning how technology works, and helping people, this apprenticeship could be the perfect opportunity for you.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• IT Support & Troubleshooting – Provide technical support to staff across the Trust’s schools, investigating and resolving common hardware, software, account and connectivity issues.
• Ticket Management – Use SuperOps to manage assigned support tickets, record actions taken, update ticket categories and resolutions, and maintain accurate records of IT issues.
• User & Account Support – Assist with account setup, password resets and access issues, with exposure to security processes such as multi-factor authentication and BitLocker.
• Hardware Support – Support a wide range of devices including desktops, laptops, Chromebooks, iPads and tablets, as well as printers and other IT equipment.
• Software Support – Install requested software and reimage laptops, including installing Windows and other required applications.
• Network Support – Develop your understanding of wired and wireless networks while gaining practical experience with network infrastructure, including switches, firewalls and access points.
• Remote Support – Use tools such as SuperOps and NetSupport to view device information, carry out remote tasks and support users remotely.
• Cloud & Systems – Gain experience within the Trust’s hybrid Azure environment, including Entra, Active Directory and Intune, alongside Google Workspace technologies.
• Scripting & Automation – Develop an understanding of PowerShell and Linux environments, with opportunities to gain experience using scripts to support IT tasks.
• Technical Documentation – Use existing IT policies, network diagrams and technical documentation to support your work, while contributing to the development of new documentation and processes.
• School Visits – As your skills develop, you’ll have the opportunity to support schools across the Trust alongside experienced technicians.

Full training and support will be provided by your workplace mentor and the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• A genuine interest in IT and technology.
• Any experience using Microsoft packages would be advantageous.
• A logical and practical approach to problem-solving.
• Good communication skills and a willingness to help others.
• Eager to learn and develop your technical skills.
• Organised, reliable and able to follow processes.
• A full driving licence would be advantageous as the role may involve travelling between different schools.
• A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role.

Salary, Hours & Benefits:

• £15,392 per annum.
• Monday to Thursday, 8am to 4pm.
• Friday, 8am to 3:30pm.
• 25 days annual leave plus 8 bank holidays.
• HSF Assist basic membership, including health claims and discounts.
• Cycle-to-work scheme.
• 20% EE discount.
• Hands-on experience across a diverse school IT environment.
• Dedicated support and mentoring from experienced IT professionals.

This apprenticeship is a fantastic opportunity to gain hands-on experience across a broad IT environment while supporting staff and learners across a family of schools. You’ll develop skills across hardware, software, networking, cloud technologies, cybersecurity and IT support, giving you a strong foundation for a career in technology.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience across a range of technical support activities, from troubleshooting devices and supporting users to developing your knowledge of networking, Microsoft technologies, cloud services and cybersecurity.

With our unique curriculum and one-to-one support, you’ll accelerate your skills and gain the qualification and confidence you need to thrive in IT.

You’ll be based full time with your employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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