IT Apprenticeship

Are you passionate about technology and looking to kick-start your career in IT? Conquered IT is looking for a motivated and enthusiastic IT Support Apprentice to join its team, develop practical technical skills and gain hands-on experience supporting business technology.

Conquered IT helps local businesses across Buckinghamshire and Oxfordshire make the most of their technology, ensuring IT is an asset that supports their success and growth. This is an exciting opportunity to learn from experienced professionals, build your technical knowledge and develop the skills needed to deliver excellent IT support.

As an apprentice, you will work alongside the team to help troubleshoot technical issues, support users with their IT needs and learn how to maintain reliable, secure and effective IT systems. With a combination of on-the-job training and structured learning, you will develop the confidence and expertise to build a long-term career in IT.

A Typical Day in the Job:

• Provide first-line IT support to customers, helping resolve technical issues and queries.
• Handle incoming support requests and log, update and manage tickets using HaloPSA.
• Troubleshoot hardware, software and connectivity issues, escalating more complex problems when required.
• Communicate with customers over the phone, providing clear guidance and friendly, professional support.
• Use NinjaRMM to remotely monitor, manage and support customer devices.
• Assist with the setup, configuration and maintenance of IT hardware and software.
• Support customers with Microsoft 365 applications, user accounts and common technical issues.
• Help maintain reliable and secure IT systems across customer environments.
• Keep accurate records of support requests, troubleshooting steps and resolutions.
• Work alongside experienced IT engineers, learning new technical skills and developing your knowledge of IT support.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge:

• Passionate about IT and technology
• Strong communication skills
• Customer-focused approach
• Good problem-solving ability
• Willing to learn and take initiative
• Able to work independently when required
• Professional and reliable
• Keen to build a long-term career in IT
• Comfortable working in a small team environment
• Positive attitude and eagerness to develop
• Grade 4/C in Maths and English

Salary, Hours & Benefits:

• £17,000 – £20,000 per annum
• Monday – Friday 9am – 5:30pm
• 20 days annual leave plus bank holidays (28 days total)
• Vitality health cover
• Access to discounted gym memberships through Vitality
• Additional Vitality wellbeing rewards and incentives
• Potential future career progression opportunities within the business
• Potential access to company vehicle/car scheme in future progression roles where applicable

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT