IT Apprenticeship

With over 25 years of experience, Datacable provides reliable, secure and tailored IT solutions to organisations across West Yorkshire and beyond.

They help businesses and schools stay connected, productive and secure through dependable IT support and effective technology solutions. As technology continues to evolve, they remain committed to delivering excellent customer service and building long-term relationships with their clients.

They are now looking for an enthusiastic IT Support Apprentice to join their friendly team, learn from experienced IT professionals and develop the skills needed to build a successful career in IT.

As an IT Support Apprentice, you will work alongside experienced IT advisors and engineers, supporting school staff with their day-to-day technical issues. You'll gain hands-on experience in IT support, troubleshooting and customer service while working towards a recognised apprenticeship qualification.

This is an excellent opportunity for someone who enjoys technology, solving problems and helping others, even if they have limited professional IT experience.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• First-Line IT Support: Learn to respond to incoming calls and emails from school staff, providing friendly and professional customer service.
• Helpdesk Management: Log, monitor and update support tickets, ensuring issues are prioritised appropriately and users are kept informed.
• Technical Troubleshooting: Assist with resolving common IT issues, including password resets, account creation and basic software problems.
• Remote Support: Learn to use remote access tools to diagnose and resolve issues with desktops, laptops and interactive whiteboards.
• Hardware Setup: Help prepare, configure and deploy devices, including laptops, Chromebooks and iPads.
• Team Collaboration: Work alongside experienced IT professionals, learning when to resolve issues independently and when to escalate them.
• Continuous Learning: Develop your technical knowledge and customer service skills while working towards your apprenticeship qualification.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Grade 5 in English & Grade 4 in Maths at GCSE is required for this programme
• Passion for IT: An interest in computers, software, hardware, networking or troubleshooting. Perhaps you enjoy building PCs, exploring new software or fixing technical problems.
• Communication Skills: A polite and professional telephone manner, with the ability to explain information clearly and patiently.
• Problem-Solving: An interest in investigating issues and finding practical solutions.
• Teamwork: A positive attitude, willingness to ask questions and enthusiasm for learning from others.
• Customer Focus: A helpful and patient approach, with a desire to provide an excellent service to school staff.
• Organisation: The ability to manage tasks carefully and keep accurate records.

As the role involves supporting schools, an Enhanced DBS check is mandatory for the successful candidate.

Salary, Hours & Benefits:

• Salary: £16,000 – £18,000 per year
• Working hours: Monday to Friday, 8:00am–4:30pm
• Holiday Allowance: 25 days of annual leave, plus bank holidays.
• Office-based, with occasional travel to schools where required
• Earn While You Learn: Gain practical experience while completing a recognised IT apprenticeship.
• Hands-On Experience: Develop your skills across IT support, hardware, software and troubleshooting.
• Dedicated Mentorship: Receive day-to-day guidance and support from experienced IT engineers who are invested in your development.
• Career Progression: A guaranteed review for a permanent, full-time IT Helpdesk Advisor position upon successful completion of your apprenticeship.
• Pension Scheme: Access to a workplace pension.
• Supportive Environment: Join a welcoming team where you can build your confidence, develop your skills and grow your career.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full-time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. 

To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.  

INDIT