IT Apprenticeship

The White Horse Federation

Are you passionate about technology and keen to start a career in IT? The White Horse Federation is looking for an enthusiastic and motivated IT Support Apprentice to join its team, offering an exciting opportunity to develop practical technical skills while making a real difference to the learning and working environment across its schools.

The White Horse Federation is a multi-academy trust committed to inspiring every child to flourish through inclusive education, opportunity and collaboration. As part of a supportive team, you will help ensure that technology works effectively for staff and pupils, developing your IT knowledge and customer service skills while gaining valuable hands-on experience in a busy educational environment.

This is an ideal opportunity for someone with a genuine interest in IT, a positive attitude and a willingness to learn. You will receive guidance and support as you work towards a recognised apprenticeship qualification, building the confidence, knowledge and experience needed to progress in a rewarding IT career.

A Typical Day in the Job:

• Provide first-line IT support to staff and students.
• Assist with troubleshooting hardware, software and network issues.
• Support the setup and maintenance of laptops, desktops, tablets and other devices.
• Help manage user accounts and permissions.
• Maintain accurate IT asset and inventory records.
• Assist with software installations, updates and system maintenance.
• Support the IT team with ongoing projects and service improvements.
• Ensure all work is carried out in line with Trust policies and data protection requirements

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge:

• Has a genuine interest in Information Technology.
• Is keen to learn and develop new technical skills.
• Has good communication and customer service skills.
• Can work well as part of a team.
• Is organised, reliable and proactive.
• Has GCSEs (or equivalent) in English and Maths at Grade 4/C or above
• Has basic knowledge of Microsoft Office and computer systems.

Salary, Hours & Benefits:

• £15,433.44 – under 18
• £20,931.60 – aged 18 to 20
• £24,519.88 – aged 21 and over
• Monday – Friday 8-4:30
• Discounts on Gym Membership
• Menopause support network
• Discounts, save money on holidays, clothing and much more:
• CPD Programme
• Supportive leadership team to help you reach your full potential
• Enhanced family-friendly policies, including maternity, paternity, adoption, and shared parental leave
• An additional White Horse concessionary day’s leave per year
• Excellent Pension Scheme

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT