IT Apprenticeship

Cambrian Learning Trust is a family of 18 schools across Oxfordshire, united by our vision to be “A Beacon of Excellence” and our commitment to “Nurturing Growth – Inspiring Minds”. Our schools provide education for children and young people aged 3–18, and we believe in creating an environment where pupils and staff are supported to achieve their very best.

We are seeking a motivated, enthusiastic and aspiring IT Support Apprentice to join our team and develop their technical skills within a supportive and collaborative educational environment. This is an exciting opportunity for someone with a passion for technology, a willingness to learn and a desire to make a positive difference to the day-to-day experiences of pupils and staff across our Trust.

Working alongside experienced IT professionals, the successful candidate will gain hands-on experience in providing technical support, maintaining IT equipment and helping ensure that our digital systems enable effective teaching, learning and administration across our schools. In line with our values of Integrity, Kindness, Ambition and Unity, we are looking for someone who is eager to learn, enjoys solving problems and takes pride in delivering a friendly, reliable and professional service.

This apprenticeship offers an excellent opportunity to build a strong foundation for a future career in IT, while contributing to the important work of our schools and the wider Trust.

A Typical Day in the Job:

• Provide friendly, professional first-line IT support to staff and users across the Trust.
• Log, update and progress IT incidents and service requests, maintaining accurate records.
• Troubleshoot basic hardware, software, connectivity and classroom technology issues.
• Resolve routine issues within training and permissions, escalating more complex problems appropriately.
• Maintain IT asset records, including device allocation, location and status.
• Assist with stock checks, equipment audits and IT storage organisation.
• Document troubleshooting steps, resolutions and useful support guidance.
• Help maintain user guides, knowledge articles and IT procedures.
• Follow agreed processes for equipment handling and secure disposal.
• Support the administration of cloud systems and networks in line with Trust policies and permissions.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge:

• An interest in IT and enthusiasm for developing technical skills.
• Basic familiarity with computers, common applications and digital tools.
• Clear communication, good organisation and accurate record-keeping.
• A logical approach to problem-solving and willingness to follow procedures.
• Ability to work collaboratively, support users and communicate respectfully.
• Confidence to ask questions, recognise limitations and escalate issues appropriately.
• Reliability, patience, attention to detail and a positive attitude towards learning.
• Willingness to accept feedback and commit to completing the apprenticeship.
• Garde 4/C in GCSE Maths and English

Salary, Hours & Benefits:

• £25,615 per annum
• 25 days annual leave
• Wider IT training and development available

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

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