IT Apprenticeship

Are you passionate about technology, enjoy helping people and curious about how things work? Looking to turn your interest in IT into an exciting career?

At boxxe, we believe in making tech human. As a leading UK provider of hardware, software and managed IT services, we work with organisations across the public and private sectors to deliver technology solutions that make a real difference.

We're looking for an enthusiastic and motivated IT Support Apprentice to join our team. This is a fantastic opportunity to earn while you learn, gain hands-on experience and develop the technical skills needed to build a successful career in IT.

You'll be joining a knowledgeable and supportive team, where you'll learn from experienced IT professionals, work with a range of technologies and play an important role in helping colleagues and customers get the most out of their IT systems.

A Typical Day in the Job:

• Build and configure IT equipment: Prepare laptops, desktops and other hardware to meet individual customer specifications.
• Install and update software: Install operating systems and business applications, using tools such as Microsoft Intune, SCCM and Jamf.
• Troubleshoot technical issues: Identify and resolve hardware, software and connectivity problems using diagnostic tools.
• Manage tasks and documentation: Use Jira to record completed work, track progress, manage issues and escalate problems.
• Maintain security and quality standards: Apply security policies, carry out quality assurance checks and ensure all equipment meets customer requirements before dispatch.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £26,227 per annum
• Monday – Friday 8:30am – 5pm or 9am-5:30pm
• 20 + bank holidays – confirming the rest
• Development opportunities
• Supportive culture and team
• 1.5 paid volunteering days per year.
• 24 days holiday, increasing to 30 with service.
• Flexible and remote working options.
• Cycle to Work scheme.
• 5% matched pension contribution.
• Employee discounts and cashback platform.
• Quarterly bonus and commission opportunities.
• EMI share scheme.
• Wellness Hub and wellbeing resources
• Private medical insurance and health cash plan.
• Life insurance worth 4x salary.

Desired Qualities, Skills and Knowledge:

• Passionate about IT
• Driven
• Communication skills
• Someone who wants to progress
• Garde 4/C in GCSE Maths and 5/C in English

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT