IT Apprenticeship

Bath & Wells Multi Academy Trust is a family of 46 schools committed to providing high-quality education and creating positive opportunities for children and young people. Supporting approximately 8,300 pupils and over 1,500 staff, the Trust relies on secure, reliable and effective technology to support teaching, learning and its day-to-day operations.

They are looking for an enthusiastic and motivated IT Support Apprentice to join their Trust team, providing practical IT support and helping ensure that their schools and colleagues have access to the technology they need.

The IT Support Apprentice will work closely with the Trust IT Lead to support the preparation, configuration, deployment and ongoing management of IT equipment across the Trust. A significant part of the role will involve building and preparing laptops, desktops and other devices, ensuring equipment is configured securely and ready for use by Trust staff. The successful candidate will also provide technical and operational support to the central Trust team, assisting with troubleshooting, systems administration, equipment management and wider IT projects.

This is an excellent opportunity for someone looking to develop a career in IT within a large and diverse organisation while gaining practical experience and working towards a recognised apprenticeship qualification.

A Typical Day in the Job:

• IT Support & Troubleshooting: Provide technical support to Trust staff, diagnosing and resolving hardware, software, connectivity and Microsoft 365 issues through the Freshworks ServiceDesk ticketing system. Keep users updated and provide professional support across the Trust's schools.
• Hardware, Device & Asset Management: Build, prepare and configure laptops, desktops and other IT equipment, installing Windows operating systems, Microsoft 365 applications and approved software. Maintain accurate asset records, manage stock and deliveries, track device allocations and support equipment upgrades, replacement and disposal.
• Cloud Technologies & Systems Administration: Support device management using Microsoft Intune, Google Admin and Apple School Manager. Assist with creating, updating and disabling user accounts, managing access permissions, groups and licences as staff join, leave or change roles.
• Networking & Infrastructure: Support network refresh projects across schools, gaining experience in network cabling, configuring networking devices and VLANs, and monitoring networks through Ubiquiti and FortiGate management portals.
• Cyber Security & IT Projects: Help maintain secure IT systems by supporting software updates, device security and endpoint protection. Gain exposure to Microsoft Defender, Lightspeed Filter and FortiGate Firewalls, while assisting with technical testing, wider IT projects and process improvements.
• Communication, Automation & Documentation: Work directly with staff across the Trust to resolve technical issues, maintain documentation and provide updates on support requests. Explore opportunities to automate tasks and resolve common IT issues using PowerShell and Command Prompt.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,392 annual salary.
• Monday to Thursday, 9:00am – 5:15pm, Friday until 5:00pm
• 31 days annual leave, plus bank holidays.
• Membership of the Local Government Pension Scheme (LGPS), a defined benefit pension scheme, with employee contributions starting from 5.5%.
• Hands-on experience supporting technology across a Trust of 46 schools.
• Training and mentoring from experienced IT professionals.
• Exposure to a wide range of modern IT systems and technologies.

Desired Qualities, Skills and Knowledge:

• A genuine passion for IT, technology and problem-solving.
• Good communication and interpersonal skills.
• A willingness to learn and develop new technical skills.
• A practical, organised and methodical approach to work.
• The ability to work independently and as part of a team.
• A professional, approachable and helpful attitude.
• Good attention to detail and an understanding of confidentiality.
• A full UK driving licence and the ability to travel between Trust locations.
• A commitment to safeguarding and promoting the welfare of children and young people.
• GCSE Grade 5/C in English and grade 4/C in Maths is required for this role

It would also be beneficial if you have:

• Basic knowledge of computer hardware and Windows operating systems.
• Familiarity with Microsoft 365 applications.
• Experience building, upgrading or troubleshooting computers.
• An understanding of computer networks and common IT terminology.
• An awareness of cyber security and good IT practices.

Your Training with Baltic:

You will be enrolled in a Level 3 Apprenticeship in IT Support, providing you with formal qualifications and practical skills. You’ll also have access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Bath and Wells Multi Academy Trust. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

Bath & Wells Multi Academy Trust is committed to safeguarding and promoting the welfare of children and young people.

All employees are expected to share this commitment and comply with the Trust's safeguarding policies and procedures.

Appointment will be subject to the Trust's safer recruitment procedures, including appropriate pre-employment checks and Disclosure and Barring Service checks where required.

INDIT