IT Apprenticeship

Are you passionate about technology and eager to kick-start your career in Information Technology? This is an exciting opportunity to join Simoda as an IT Apprentice! In partnership with Baltic Apprenticeships, Simoda is looking for an enthusiastic individual to join their growing team.

Established in 2019 and based in Sheffield, Simoda is an award-winning, independent technology business supporting organisations across the UK and internationally. Specialising in IT services, cloud solutions, cyber security and digital transformation, Simoda is passionate about using technology to solve real-world challenges and deliver smarter solutions for its customers.

This is a fantastic opportunity to learn from experienced professionals, gain hands-on experience and build the foundations for a successful career in IT.

In this role, you’ll work towards your level 3 IT Support qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide first-line IT support, assisting customers with everyday technical issues and general IT queries.
• Help resolve basic IT issues, including password resets, software updates and user access requests.
• Log and manage support requests, escalating more complex issues to senior technicians when required.
• Communicate with customers professionally through email, telephone and Kinetwise, providing updates and support.
• Gain hands-on experience with Microsoft 365, Azure, Kinetwise and the company's internal cloud services.
• Work alongside experienced IT technicians, developing technical knowledge and practical skills while learning about the wider IT support environment.
• Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £21,157.00 to £24,784 per annum
• Working Monday to Friday, 8:30am till 5pm or 9am till 5:30pm
• 20 days holiday plus bank holidays

Desired Qualities, Skills and Knowledge:

• General understanding of IT support
• Passion for IT and technology
• Good communication skills
• Ability to work will within a team
• Knowledgeable in Microsoft packages
• A grade 4 in Maths and grade 5 in English at GCSE is required for this role

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Next Steps

If this sounds like the opportunity for you, send us your application today! Once we receive your CV, a member of our recruitment team will be in touch to discuss the next stage of the process.



Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

INDIT