IT Apprenticeship

Baltic Apprenticeships are excited to be partnering with Kendal College to recruit their next IT Apprentice! Situated on the edge of the stunning Lake District National Park, Kendal College is a leading education and training provider across the South Lakes, supporting school leavers, adults and businesses through a diverse range of further education, higher education and apprenticeship programmes. With three distinctive campuses, industry-standard facilities and a strong commitment to delivering outstanding learning experiences, Kendal College plays an important role in developing skills and opportunities within the local community.

This is a fantastic opportunity to join a vibrant educational environment, gain hands-on experience supporting staff and students, and develop the technical skills needed to build a successful career in IT.

In this role, you’ll work towards your IT Support Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

•  Provide first-line IT support by diagnosing and resolving hardware and software issues, including repairing or replacing faulty equipment where appropriate.
• Respond to IT support queries via telephone and email, delivering a professional and customer-focused service at all times.
• Log, monitor and update support requests using the College’s call logging system, escalating more complex issues to the appropriate member of the Network Support Team.
• Assist with the installation, configuration, maintenance and upgrading of software, hardware and IT equipment.
• Support the setup and operation of IT, media equipment and facilities, ensuring teaching and learning resources are available and fully operational when required.
• Work collaboratively with teaching staff and colleagues across the College to provide effective IT support and contribute to the smooth running of services.
• Develop technical knowledge and skills through training, staff development and performance management activities, applying learning within the workplace and contributing to continuous improvement.
• Work in accordance with College policies, procedures and Health & Safety requirements, promoting equality, diversity and inclusion, supporting College events and undertaking other duties appropriate to the role.
• Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £23,493.00 per annum
• Monday to Friday 8:30am till 5pm – 4:30pm finish on a Friday.
• 25 days holiday + Bank holidays.
• Free parking on site
• Staff awards, rewards and wellbeing scheme
• Discounted gym membership
• Onsite hair and beauty discounts
• Discounts in our onsite restaurant
• Enhanced absence pay

Desired Qualities, Skills and Knowledge:

• Passion for IT and technology
• Ability to work well within a team and as an individual
• Good communication skills
• Grade 5/C in English or 4/C in Math's GCSE

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Next Steps

If this sounds like the opportunity for you, send us your application today! Once we receive your CV, a member of our recruitment team will be in touch to discuss the next stage of the process.



Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

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