IT Apprenticeship

Are you passionate about technology, love solving problems and excited by the idea of making a real difference in a school environment?

Baltic are delighted to be working in partnership with Longbenton High School to recruit their next IT Apprentice! Longbenton is a welcoming and inclusive school community in Newcastle upon Tyne, with a strong focus on combining academic achievement with pupil wellbeing, ensuring every student feels supported and encouraged to reach their full potential.

With a commitment to developing young people and preparing them for the future, this is an exciting opportunity to kick-start your own career in IT, gain hands-on experience and develop the skills to become a future tech professional. You'll play an important role in supporting the school's technology, helping staff and students get the very best from their digital learning environment, all while earning, learning and working towards a recognised qualification.

In this role, you’ll work towards your IT Support Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

•  First-Line Helpdesk Support: Log, triage, and resolve incoming support requests from teachers, support staff, and pupils via the school helpdesk system.
• Hardware & Equipment Maintenance: Set up, configure, and maintain PCs, laptops, Chromebooks/tablets, interactive displays, and printers across classrooms and administrative areas.
• User Account Management: Assist with user onboarding and password resets across systems (e.g., Active Directory / Entra ID, Microsoft 365 / Google Workspace, MIS system)
• Routine Diagnostics & Troubleshooting: Identify basic hardware faults, network connectivity issues, and software glitches, escalating complex issues to senior IT staff
• Asset & Stock Management: Maintain accurate records of IT hardware, software licenses, and consumables.
• Compliance & Safeguarding: Adhere strictly to school internet safety policies, GDPR/data protection guidelines, and child safeguarding standards.
• Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,435.00 Per annum
• Monday to Friday 8:00am till 4:00pm
• 25 Days annual leave plus bank holidays.

Desired Qualities, Skills and Knowledge:

• Passion for IT hardware and software
• String communication skills
• Willingness to learn
• Patient when supporting non-technical staff
•  Grade 5/C in English or 4/C in Math's GCSE

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Next Steps

If this sounds like the opportunity for you, send us your application today! Once we receive your CV, a member of our recruitment team will be in touch to discuss the next stage of the process.



Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

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