IT Apprenticeship

Baltic Apprenticeships are excited to be working in partnership with Nuway to recruit their next IT Apprentice. Established in 1978, Nuway are industry-leading Audio Visual Integration Specialists, delivering innovative AV, conferencing, communications, and network solutions to clients across the UK and Europe. With decades of experience and a strong reputation for technical excellence, Nuway work on a wide range of exciting projects, from corporate offices and council chambers to stadiums and large-scale entertainment venues.

This is a fantastic opportunity for an ambitious individual to join a forward-thinking business, gain hands-on experience with cutting-edge technology, and develop valuable skills alongside an experienced and supportive team.

In this role, you’ll work towards your Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Providing first-line IT support to customers and internal users via telephone, email, Microsoft Teams and ticketing systems, ensuring support requests are logged and responded to within SLA timeframes.
• Supporting user account management tasks including password resets, multi-factor authentication setup and onboarding new users securely onto business systems and software platforms.
• Diagnosing and troubleshooting hardware, software and network connectivity issues using tools such as Command Prompt, TeamViewer, IP configuration utilities and Microsoft troubleshooting tools.
• Assisting with the installation, configuration and upgrade of hardware and software including PCs, laptops, peripheral devices, networking equipment and remote software deployments.
• Using Freshdesk, Microsoft Excel and bespoke internal systems to document support activities, track escalations and maintain accurate audit trails of customer issues and resolutions.
• Supporting wired and wireless network connectivity for customers both remotely and on-site, ensuring devices are connected, operational and functioning correctly within customer environments.
• Assisting with software updates, patches and cloud-based systems including Microsoft 365 and AWS platforms, while gaining exposure to basic scripting and automation using PowerShell and command-line tools.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £16,640.00 per annum
• Full office based
• Monday to Friday 8am till 5pm
• 20 days annual leave
• Regular company events
• Personal development opportunities

Desired Qualities, Skills and Knowledge:

• Passion for IT
• Confident working both independently and as part of a team
• Strong interpersonal skills for face-to-face client interactions
• A proactive and solutions-focused mindset
• Prior customer service experience is beneficial
• Grade 4/C in Math’s & Grade 5/C in English

Your Training with Baltic:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Nuway Audio Visual. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT