IT Apprenticeship

Join Lawton Tubes, a UK manufacturer with over 100 years of industry excellence and a global presence across more than 35 countries. As a leading supplier of copper tubes and pipeline solutions to sectors including plumbing, air conditioning, medical gas and engineering, Lawton Tubes combines traditional values with forward-thinking innovation and continued investment in technology and systems.

We are offering an exciting opportunity for an IT Support Apprentice to join our growing business at a time of significant digital transformation. With ongoing investment in new systems, infrastructure and modern technologies, this role will provide hands-on experience supporting critical IT operations across a fast-paced manufacturing and distribution environment.

As an IT Support Apprentice, you will play a key role in ensuring the smooth day-to-day running of our IT systems, supporting colleagues across the organisation while developing your technical skills and gaining valuable industry experience within a supportive, values-driven company.

A Typical Day in the Job:

• Provide first-line IT security and access support, including password resets, enabling/disabling user accounts, and assisting with multi-factor authentication (MFA) setup.
• Manage and prioritise support tickets using Freshdesk, ensuring timely responses, accurate status updates, and escalation of unresolved issues in line with SLA targets.
• Deliver technical support to users via face-to-face interaction, remote access tools, and email, troubleshooting issues across laptops, desktops, and networked devices.
• Install, configure, and maintain hardware and software, including upgrading components, deploying applications, and supporting system updates both remotely and in person.
• Use troubleshooting tools such as Event Viewer, command-line utilities, and remote management platforms to diagnose and resolve IT and connectivity issues.

Salary, Hours & Benefits:

• £23,000 – £25,000 per annum
• Monday – Friday 8:30 – 5:30
• Holiday – 25 days + bank and public holidays
• Pension is 8% of which 4.5% is EEs and 3.5% ERs
• 2 x death in service for employees in post at 1 October each year based on salary at that time.

Desired Qualities, Skills and Knowledge:

• Grade 4/C in Maths and 5/C in English
• Tech-savvy and technology-driven
• Adaptable and flexible
• Strong interpersonal skills
• Customer-focused mindset
• Proactive and self-motivated
• Problem-solving mindset
• Willingness to learn
• Team player

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.

To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

 Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT