Digital Productivity & AI Enablement
Our Level 3 Digital Productivity & AI Enablement programme enables learners to use AI confidently, reducing manual work, and improving how systems are used across the business.
Digital Productivity & AI Enablement
EMPOWER YOUR TEAM TO GET MORE FROM EVERYDAY TOOLS
Our Level 3 Digital Productivity & AI Enablement programme enables learners to use AI confidently, reducing manual work, and improving how systems are used across the business.
LEVEL 3 DIGITAL PRODUCTIVITY & AI ENABLEMENT
View our full Digital Productivity & AI Enablement programme outline. Including:
- About Baltic
- Programme Overview
- Who It’s For?
- Programme Delivery
- Apprenticeship Timeline
- Core Training Modules
- Be-Spoke Apprenticeships
- End Point Assessment
Employer
I’m looking to train digital talent
Apprentice
I’m looking to develop digital skills
Level 3 Digital Productivity & AI Enablement
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Business Impact
As AI adoption grows, those who take a natural interest in it often become the “go-to” people for systems and tools – but without formal training, AI features can still go underused.
The Level 3 Digital Productivity & AI Enablement programme develops these individuals into confident AI adopters, equipping them to use embedded AI features effectively, improve how systems are used, and drive measurable efficiency across the business.
Apprentices learn to utilise AI within existing tools; enhancing workflows, supporting colleagues more consistently, and improving ROI across CRM, finance, marketing, and sales platforms, while developing the knowledge to use AI safely and responsibly.
View Full Programme DetailsLEVEL 3 DIGITAL PRODUCTIVITY & AI ENABLEMENT
View our full Digital Productivity & AI Enablement programme outline. Including:
- About Baltic
- Programme Overview
- Who It’s For?
- Programme Delivery
- Apprenticeship Timeline
- Core Training Modules
- Be-Spoke Apprenticeships
- End Point Assessment
back view of editor working near computer monitors
Who’s It For?
Designed for organisations that want to get more out of their digital tools and AI, this programme helps build the skills needed to use them effectively, improve productivity, and rely less on IT or external support.
It’s a good fit for people who regularly use digital tools in their role, and it’s not limited to traditional tech-focused positions. It’s equally valuable for those who have naturally become the “go-to” person for systems or tools within their team and want to build on that responsibility.
Through the programme, learners build the confidence to support their teams in using digital tools and AI day to day. They learn how to apply these tools to real tasks, help colleagues use them with confidence, and make ongoing improvements to how their team works.
Employ an Apprentice GuideHOW TO EMPLOY AN APPRENTICE: THE COMPLETE GUIDE
Download our full guide. Including:
- Introduction to Apprenticeships
- The Benefits
- The Cost
- Apprenticeship Wage Recommendations
- Apprenticeship Standards
- Training Providers
- Interview Tips
- Choosing the Right Candidate
- Recruiting
- Next Steps
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AI Accelerator
At Baltic, we believe AI isn’t optional – it’s an essential workplace skill. That’s why every apprentice, regardless of role or programme, completes our AI Accelerator as part of their apprenticeship.
Designed to build practical AI literacy and advanced prompt engineering skills, the AI Accelerator empowers learners to use generative AI tools confidently, ethically, and effectively in real workplace scenarios. From day one, apprentices apply AI to everyday tasks, boosting efficiency, productivity, and decision-making across any function.
By the end of the programme, learners don’t just understand AI – they know how to use it responsibly to solve real business challenges, drive innovation, and add value. For employers, this means a future-ready workforce, and for learners, a competitive edge in any role.
Manage an Apprentice GuideHOW TO MANAGE AN APPRENTICE: THE COMPLETE GUIDE
Download our full guide. Including:
- Onboarding
- Apprentice Employment Rights
- Setting Goals
- The Role of a Workplace Mentor
- Collaborating with your Training Provider
- Off the Job Hours
- Review Calls
- Next Steps
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Apprenticeship Funding
There is a range of government funding and local authority grant schemes available, which are designed to help you train the next wave of talent or invest in your team’s professional development.
Large organisations with an annual salary bill over £3 million are required to contribute to the Apprenticeship Levy. The Apprenticeship Levy is a dedicated apprenticeship fund, which employers can use to cover the costs of apprenticeship training and assessment.
For SMEs & Microbusinesses that do not pay into the Apprenticeship Levy, the Government will fund 100% of apprenticeship training and assessment costs for apprentices aged 16 – 21 and 95% for apprentices aged 22 and over.
Explore your Funding OptionsWhy Strengthen AI Adoption Across Your Teams?
Maximise existing tools & systems
Get more value from the systems you already use by applying AI features more effectively in day-to-day work.
Reduce low-value manual work
Free up time by streamlining repetitive tasks and removing inefficiencies using built-in AI capabilities.
Support teams with confidence
Enable key individuals to guide others, share best practice, and improve how systems are used across teams.
Build recognised expertise
Equip your “go-to” people with the skills and confidence to lead adoption and drive better outcomes.
Smiling group of diverse businesspeople going over paperwork together, working in corporate office
Join Our ‘AI: From Exploration to Adoption’ Webinar
Microsoft Teams | 9th June 2026 | 10am – 11am
As AI becomes part of everyday work, many organisations are looking for the right way to build skills, confidence, and consistency across their teams. The challenge isn’t access to AI, it’s knowing how to use it effectively.
In this session, we’ll explore a practical approach to developing AI skills and embedding them into day-to-day roles, helping your organisation move from early exploration to meaningful, measurable impact.
Reserve your PlaceWE’RE PROUD TO PARTNER WITH
TRAINING TIMELINE
MODULE 1
This module establishes the foundations of digital productivity, focusing on how individuals and teams can use everyday tools more effectively to improve efficiency and collaboration.
With a strong focus on communication and collaboration, apprentices learn how to support colleagues in getting more value from the platforms they already use, helping to reduce friction in daily tasks and create more consistent ways of working across the organisation.
MODULE 2
As AI becomes increasingly embedded in workplace tools, organisations must ensure it is used responsibly, ethically, and with clear understanding of its limitations. Apprentices explore how AI can introduce bias, where risks may arise, and how to apply governance, security, and ethical principles in real-world scenarios.
MODULE 3
This module builds that foundation, giving apprentices the confidence to work with data securely and responsibly while supporting business processes. Apprentices gain an understanding of key principles such as data protection, information security, and risk management, and how these apply in everyday tasks.
MODULE 4
This module focuses on developing practical, hands-on support capability, equipping apprentices to respond confidently to common digital challenges and maintain productivity across teams. It builds the skills needed to diagnose issues, resolve problems efficiently, and provide a high standard of support to end users.
MODULE 5
The final module develops apprentices into proactive digital champions who can support adoption, drive engagement, and contribute to ongoing improvement across the organisation. Moving beyond reactive support, the focus shifts to enablement, helping colleagues embrace new tools, features, and ways of working with confidence.
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ROI OF APPRENTICESHIPS
James Paget NHS Trust places a strong emphasis on the effective use of data to support high-quality patient care and operational excellence. Through Data apprenticeships, the Trust has:
SAVED £500 PER MONTH
One apprentice saved the Trust £500 a month by taking ownership of a single reporting task.
MADE SMARTER DECISIONS
By streamlining data access and reporting, apprentices have improved clinical care and contributed to the NHS’s long-term digital transformation goals.
INCREASED OUTPUT
By automating reports and handling ad-hoc data requests, apprentices have boosted the Trust’s capacity without the need for additional senior hires.
LET’S GET STARTED
Complete the form and a member of our team will be in touch in the next 48 hours.
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BE-SPOKE APPRENTICESHIPS
Be-Spoke ensures your training aligns perfectly with business strategies, industry demands, and core values, creating a more effective and tailored development pathway for your apprentices.
The platform gives you the tools to easily create apprenticeship programmes that are fully aligned with your industry-specific requirements. With our innovative approach, you’re not just selecting an apprenticeship but curating an entirely bespoke roadmap to success.
Create Your Be-Spoke ApprenticeshipBE-SPOKE EXPERT MODULES
Expert modules provide an opportunity to deepen knowledge and gain industry-recognised certifications that enhance workplace impact.
Introduction to AI in Azure (AI-901)
The Introduction to AI in Azure (AI-901) Expert module provides a practical foundation in how artificial intelligence is applied across business environments, with a focus on improving productivity and supporting better decision-making.
Learners develop an understanding of core AI concepts, including generative AI and real-world use cases, alongside awareness of responsible AI practices such as ethics, bias, and governance. This module is best suited to individuals in enablement or support-focused roles who work with AI-enabled tools, building their confidence to engage with and support AI in the workplace.
On completion, learners will be prepared to sit the Microsoft Certified: Azure AI Fundamentals (AI-901) exam, and gain a recognised certification that demonstrates their ability to understand and apply AI in a business context.
Introduction To Microsoft 365 And AI Administration (AB-900)
The Introduction to Microsoft 365 and AI Administration (AB-900) Expert module develops understanding of how AI-powered tools such as Microsoft Copilot and AI agents are configured, governed, and supported within modern workplace environments.
Learners build awareness of how these tools are used across Microsoft 365, alongside key considerations around security, compliance, data boundaries, and governance. This module is particularly suited to individuals in digital support or operations roles who are involved in supporting AI-enabled tools or driving Copilot adoption, building their confidence to support users and stakeholders effectively.
On completion, learners will be prepared to sit the Microsoft Certified: Copilot & Agent Fundamentals exam, and gain an industry-recognised certification – demonstrating their ability to support and manage AI-enabled workplace technologies.
Transforming Business Workflows With Generative AI (AB-730)
The Transforming Business Workflows with Generative AI (AB-730) Expert module develops practical capability in applying generative AI to improve everyday business workflows and decision-making. Learners gain hands-on experience using tools such as Microsoft 365 Copilot to streamline routine tasks, enhance productivity, and support more informed outcomes.
The module also builds understanding of responsible AI use, including governance, security, and data considerations, alongside the ability to structure effective prompts and evaluate AI outputs. It is well suited to individuals in digital support, operations, or enablement roles who are supporting or championing AI adoption across the organisation.
On completion, learners will be prepared to sit the Microsoft Certified: AI Business Professional exam, and gain the Microsoft Certified: AI Business Professional exam, showcasing their ability to use AI effectively in a business context.
Be-Spoke Modules
Be-Spoke modules give both employers and learners the flexibility to shape learning around real roles, goals, and growth.
Participants choose two Be-Spoke modules from our ever-growing library of training options to create a truly tailored apprenticeship experience.
➡️ PREVIEW OUR BE-SPOKE COURSES
This course is designed to equip learners with the skills and techniques needed to deliver engaging, confident, and impactful presentations. From preparation to delivery, this course provides practical strategies to enhance every aspect of a presentation.
This course provides learners with essential knowledge and practical strategies to recognise, prevent, and respond to social engineering attacks. Learners will develop the awareness and confidence needed to identify manipulation tactics used by cybercriminals and protect both themselves and their organisation from security breaches.
This course focuses on using Microsoft Copilot as a standalone tool to boost productivity and collaboration, without the need for a Microsoft 365 license.
This course focuses on developing essential problem-solving and innovation skills to navigate challenges effectively in both personal and professional settings.
This course equips learners with the skills to communicate with confidence, clarity, and impact. Through a combination of self-awareness, body language techniques, and voice control strategies, participants will develop the ability to convey messages effectively in both face-to-face and digital interactions.
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ABOUT BALTIC APPRENTICESHIPS
At Baltic Apprenticeships, we believe workplace training is the most powerful tool for skills development. Since 2007, we’ve been dedicated to delivering high-quality, digital training to aspiring professionals across England.
As an Ofsted Outstanding and award-winning training provider, we specialise in Data, IT, Digital Marketing, Software Development, and Sustainability training.
We offer both short courses for immediate skills development and long-term apprenticeship programmes that build lasting expertise, giving employers flexible options to upskill their teams and grow talent strategically.
Learn More About UsAPPRENTICESHIP PROGRAMMES
Our apprenticeship programmes range from 12 – 24 months and lead to a nationally recognised qualification; designed to build deep expertise and create sustainable talent pipelines.
Data & Business Insights
Our Level 3 Data & Business Insights apprenticeship builds the skills needed to unlock data capabilities and spark digital transformation. By the end of this course, apprentices will have the confidence to make data-driven decisions.
Microsoft IT Support Technician
Our Level 3 IT Support apprenticeship creates expert IT Technicians with exceptional problem-solving skills. Apprentices will learn to optimise systems, configure devices, and provide outstanding customer service.
Multi-Channel Marketer
Our Level 3 Multi-Channel Marketer apprenticeship empowers learners to create platform-specific strategies, campaigns, and content, designed to increase brand awareness and drive revenue.
AI & Digital Transformation
Our Level 4 AI & Digital Transformation programme develops internal leaders who can embed data-driven decision-making, support technology adoption, and build confidence with automation and AI tools.
AI for Business Automation
Our Level 4 AI for Business Automation programme enables learners to identify automation opportunities, implement AI solutions confidently, and deliver measurable business value across the organisation.
Sustainability for Business Impact
Our Level 4 Sustainability for Business Impact apprenticeship is designed for Sustainability Managers and Business Leaders, providing an ROI-focused training solution to embed sustainable practices into operations that deliver immediate business impact.
Data Analyst
Our Level 4 Data Analyst apprenticeship develops professionals who can turn organisational data into clear, actionable insight, empowering learners to move beyond reporting to support smarter, data-driven decisions.
CompTIA Network Engineer
Our Level 4 CompTIA Network Engineer apprenticeship bridges the gap between network support and network management. We ensure our learners can support advanced networks and implement best industry practices to keep systems optimised for peak performance.
Marketing Executive
Our Level 4 Marketing Executive apprenticeship equips marketers with a deeper understanding of marketing approaches and strategy. We teach people how to plan and execute tactical and targeted marketing activities that lead to conversions.
Software Developer
Our Level 4 Software Developer apprenticeship is the solution for people looking for the next step in their software career. Building on existing knowledge, we teach advanced project management skills & development practices, creating future leaders.
Data Engineer
Our Level 5 Data Engineer apprenticeship develops strategic, business-minded engineers. Participants gain hands-on experience with cloud infrastructure, automation, data pipelines, and GenAI – aligning work with broader organisational goals.
Level 3 Digital Productivity & AI Enablement
African American man using tablet in modern office, concentrating on work
Role Overview
Our Digital Productivity & AI Enablement apprenticeship develops professionals who help organisations get more from their digital tools, improving day-to-day ways of working and encouraging more consistent, effective use of technology.
Working across teams and functions, this role sits between people, technology, and operations. In this role, you’ll help teams use technology with confidence and make everyday work run more smoothly.
In this role, you’ll support colleagues in using digital and AI tools with confidence and help embed better ways of working across teams. You’ll also contribute to improving processes, encouraging adoption of new tools, and identifying practical ways to boost productivity and performance.
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What You’ll Learn
Throughout the programme, you’ll build the skills to make a real difference in how your organisation uses digital tools and AI, helping people work smarter, faster, and with more confidence.
You’ll learn how to support colleagues in getting the most from the tools they use every day, from solving common issues to guiding others towards more efficient, consistent ways of working. As your confidence grows, you’ll start to spot opportunities to improve processes, reduce friction, and enhance collaboration across teams.
You’ll also develop a strong understanding of data, security, and responsible AI, giving you the confidence to work safely while supporting others. By the end of the programme, you’ll be equipped to champion digital change, support adoption across the business, and play a key role in driving ongoing improvements in productivity and performance.
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AI Accelerator
At Baltic, we believe AI isn’t optional – it’s an essential workplace skill. That’s why every apprentice, regardless of role or programme, completes our AI Accelerator as part of their apprenticeship.
Designed to build practical AI literacy and advanced prompt engineering skills, the AI Accelerator empowers learners to use generative AI tools confidently, ethically, and effectively in real workplace scenarios. From day one, apprentices apply AI to everyday tasks, boosting efficiency, productivity, and decision-making across any function.
By the end of the programme, learners don’t just understand AI – they know how to use it responsibly to solve real business challenges, drive innovation, and add value. For employers, this means a future-ready workforce, and for learners, a competitive edge in any role.
writing-research-and-computer-with-business-man-i-2026-01-09-11-20-19-utc
Professional Development
Our Level 3 Digital Productivity & AI Enablement programme helps you build the confidence and capability to play a more active role in how your organisation uses digital tools and AI.
As you progress, you’ll develop a stronger understanding of how systems, people, and processes connect, enabling you to spot inefficiencies, support improvements, and contribute to wider digital change.
By the end of the programme, you’ll be ready to take on more responsibility, support ongoing transformation, and grow into roles that focus on improving performance, productivity, and the effective use of technology.
Learn more about Professional DevelopmentTRAINING TIMELINE
MODULE 1
This module establishes the foundations of digital productivity, focusing on how individuals and teams can use everyday tools more effectively to improve efficiency and collaboration.
With a strong focus on communication and collaboration, apprentices learn how to support colleagues in getting more value from the platforms they already use, helping to reduce friction in daily tasks and create more consistent ways of working across the organisation.
MODULE 2
As AI becomes increasingly embedded in workplace tools, organisations must ensure it is used responsibly, ethically, and with clear understanding of its limitations. Apprentices explore how AI can introduce bias, where risks may arise, and how to apply governance, security, and ethical principles in real-world scenarios.
MODULE 3
This module builds that foundation, giving apprentices the confidence to work with data securely and responsibly while supporting business processes. Apprentices gain an understanding of key principles such as data protection, information security, and risk management, and how these apply in everyday tasks.
MODULE 4
This module focuses on developing practical, hands-on support capability, equipping apprentices to respond confidently to common digital challenges and maintain productivity across teams. It builds the skills needed to diagnose issues, resolve problems efficiently, and provide a high standard of support to end users.
MODULE 5
The final module develops apprentices into proactive digital champions who can support adoption, drive engagement, and contribute to ongoing improvement across the organisation. Moving beyond reactive support, the focus shifts to enablement, helping colleagues embrace new tools, features, and ways of working with confidence.
BE-SPOKE EXPERT MODULES
Expert modules provide an opportunity to deepen knowledge and gain industry-recognised certifications that enhance workplace impact.
Introduction to AI in Azure (AI-901)
The Introduction to AI in Azure (AI-901) Expert module provides a practical foundation in how artificial intelligence is applied across business environments, with a focus on improving productivity and supporting better decision-making.
Learners develop an understanding of core AI concepts, including generative AI and real-world use cases, alongside awareness of responsible AI practices such as ethics, bias, and governance. This module is best suited to individuals in enablement or support-focused roles who work with AI-enabled tools, building their confidence to engage with and support AI in the workplace.
On completion, learners will be prepared to sit the Microsoft Certified: Azure AI Fundamentals (AI-901) exam, and gain a recognised certification that demonstrates their ability to understand and apply AI in a business context.
Introduction To Microsoft 365 And AI Administration (AB-900)
The Introduction to Microsoft 365 and AI Administration (AB-900) Expert module develops understanding of how AI-powered tools such as Microsoft Copilot and AI agents are configured, governed, and supported within modern workplace environments.
Learners build awareness of how these tools are used across Microsoft 365, alongside key considerations around security, compliance, data boundaries, and governance. This module is particularly suited to individuals in digital support or operations roles who are involved in supporting AI-enabled tools or driving Copilot adoption, building their confidence to support users and stakeholders effectively.
On completion, learners will be prepared to sit the Microsoft Certified: Copilot & Agent Fundamentals exam, and gain an industry-recognised certification – demonstrating their ability to support and manage AI-enabled workplace technologies.
Transforming Business Workflows With Generative AI (AB-730)
The Transforming Business Workflows with Generative AI (AB-730) Expert module develops practical capability in applying generative AI to improve everyday business workflows and decision-making. Learners gain hands-on experience using tools such as Microsoft 365 Copilot to streamline routine tasks, enhance productivity, and support more informed outcomes.
The module also builds understanding of responsible AI use, including governance, security, and data considerations, alongside the ability to structure effective prompts and evaluate AI outputs. It is well suited to individuals in digital support, operations, or enablement roles who are supporting or championing AI adoption across the organisation.
On completion, learners will be prepared to sit the Microsoft Certified: AI Business Professional exam, and gain the Microsoft Certified: AI Business Professional exam, showcasing their ability to use AI effectively in a business context.
Be-Spoke Modules
Be-Spoke modules give both employers and learners the flexibility to shape learning around real roles, goals, and growth.
Participants choose two Be-Spoke modules from our ever-growing library of training options to create a truly tailored apprenticeship experience.
➡️ PREVIEW OUR BE-SPOKE COURSES
This course is designed to equip learners with the skills and techniques needed to deliver engaging, confident, and impactful presentations. From preparation to delivery, this course provides practical strategies to enhance every aspect of a presentation.
This course provides learners with essential knowledge and practical strategies to recognise, prevent, and respond to social engineering attacks. Learners will develop the awareness and confidence needed to identify manipulation tactics used by cybercriminals and protect both themselves and their organisation from security breaches.
This course focuses on using Microsoft Copilot as a standalone tool to boost productivity and collaboration, without the need for a Microsoft 365 license.
This course focuses on developing essential problem-solving and innovation skills to navigate challenges effectively in both personal and professional settings.
This course equips learners with the skills to communicate with confidence, clarity, and impact. Through a combination of self-awareness, body language techniques, and voice control strategies, participants will develop the ability to convey messages effectively in both face-to-face and digital interactions.
Focused,African,Business,Man,In,Headphones,Writing,Notes,In,Notebook
1-2-1 COACHING & SUPPORT
Everything we do is built with our learners in mind. To ensure our learners receive the appropriate level of coaching and overall support, each learner has a designated coach that will support them throughout the entirety of their apprenticeship.
Our approach is designed to empower our learners to achieve their full potential, and we take great pride in offering personalised and comprehensive support. We understand that each individual has unique learning needs, goals, and challenges, and we strive to provide tailored support to help our apprentices succeed in their apprenticeship journey.
Working alongside our coaches, we have a dedicated Safeguarding Team. Their main responsibilities are to keep each of our learners safe and protect them from physical abuse, emotional abuse, domestic abuse, cyberbullying, radicalisation, among other safeguarding concerns, and provide physical and mental health support and advice.
Access our Support CentreWE’RE PROUD TO PARTNER WITH
I had thought about entering the Tech world for a while, but I would often count myself out before I could try. […] Then, two years ago, an opportunity arose at my workplace. A vacancy in the data analysis team opened, I took the risk and went for my first Tech job… and I haven’t looked back since!
Clare Smyrell – Professional Development Data Analyst Apprentice
Read MoreMy advice to women considering a career in the Tech industry is… BE BOLD! Don’t let stereotypes hold you back. An apprenticeship is definitely worth considering due to the amount of support you receive, mountains of industry experience, and the benefits of earning while you train, leaving you free to enjoy your home life.
Diana Cocking – Data Analyst Apprentice
Read More