IT Apprenticeship

At ArrowXL, we’re proud to be the UK’s largest and longest-established two-person home delivery and warehousing specialist, delivering millions of customer orders every year through innovation, technology, and exceptional service.

We are now looking for a motivated and enthusiastic IT Support Apprentice to join our growing technology team. This is an exciting opportunity for someone who is passionate about IT and eager to begin a career in technology within a fast-paced national business.

As an IT Support Apprentice, you will gain hands-on experience supporting colleagues across the business with a wide range of hardware, software, and technical issues while working towards a recognised IT qualification. You’ll learn from experienced IT professionals, develop valuable technical and customer service skills, and play an important role in helping keep our operations running smoothly.

At ArrowXL, we believe in investing in our people. You’ll be part of a supportive team environment built around our core values: Innovative, Safe, Respectful, Excellent, Responsible, and One Team.

A Typical Day in the Job:

• Act as the first point of contact for IT support queries via phone, email, or ticketing system
• Triage and manage Incident and Request support tickets, ensuring timely resolution or escalation
• Provide basic troubleshooting for hardware, software, and connectivity issues
• Support users with common applications such as Microsoft 365, email, and desktop software
• Set up and configure laptops, desktops, monitors, mobile devices, and peripherals
• Perform basic user account management (password resets, access requests, onboarding support)
• Maintain accurate documentation, user guides, and knowledge base articles
• Follow IT policies, security standards, and data protection requirements

Full training and support will be provided by your workplace mentor and from the Baltic team.

Desired Skills & Knowledge:

• Grade 4/C in GCSE Maths and Grad 5/C in GCSE English
• Strong interest in IT and technology
• Good communication skills and a customer-focused attitude
• Willingness to learn and take direction
• Basic understanding of IT concepts (hardware, software, operating systems)
• Ability to troubleshoot simple technical issues logically

Salary, Hours and Benefits:

• National Minimum Wage for your age (15,600 – £24,785)
• Monday – Friday 8:30am – 5pm
• Hybrid Working – Enjoy the flexibility of working from home and the office.
• Generous Annual Leave – 34 days (including bank holidays), increasing with service.
• Holiday Buy Scheme – Purchase up to 5 extra days off.
• Private Medical Insurance – Comprehensive cover through AXA.
• Life Insurance – 2x your basic salary, from day one.
• Medicash – Cashback on everyday healthcare expenses.
• Career Growth – Technical training and leadership development academies.
• Staff Discount – 25% off fashion and home at Very.co.uk, plus 15% off furniture, tech, and more.
• Gym Discounts – Save up to 25% at 3,700+ gyms and fitness centres.
• Recognition Programmes – Monthly awards with vouchers and Hall of Fame shoutouts.
• Team Incentives – Fun competitions, seasonal rewards, and surprise gifts.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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