IT Apprenticeship

Ready to Launch Your Career in IT with Cleveland Technologies?

An exciting opportunity has arisen for an IT Apprentice to join Cleveland Technologies, a growing and forward-thinking managed IT services provider. The company supports businesses across the UK with a wide range of services, from day-to-day IT support to cloud solutions and cybersecurity, helping organisations stay secure, productive, and ahead of the curve.

This opportunity is ideal for someone with a genuine interest in IT support who is eager to begin their career in the industry. The ideal candidate will be motivated, curious, and willing to learn—someone who enjoys problem-solving and is keen to build their technical knowledge in a real-world environment.

The successful applicant will become part of a friendly and supportive team of experienced IT professionals. From helpdesk technicians to engineers, the team works collaboratively to deliver excellent service, providing ongoing guidance and encouragement as the apprentice develops their skills.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

·      Provide first-line IT support via Zendesk, managing tickets and meeting SLAs

·      Troubleshoot basic hardware and software issues for end users

·      Escalate complex issues when required and keep ticket records up to date

·      Install, configure, and test PCs, displays, and components in a lab environment

·      Assist with system maintenance, updates, and basic network tasks

·      Follow IT procedures and support documentation of processesFull training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Motivated and eager to learn within an IT support environment
• Reliable, with a strong sense of responsibility and punctuality
• Confident communicator, both over the phone and in person
• Comfortable working in a busy, fast-paced, and phone-heavy setting
• Demonstrates a genuine interest in IT support and technology
• Willingness to develop technical skills and problem-solving abilities
• Holds a driving license or is currently learning to drive (preferred but not essential)
• Grade 4 in GCSE Maths & Grade 5 in GCSE English 

Salary, Hours & Benefits:

• £16,500-£18,500 per annum.
• Monday to Friday 9am to 5.30pm with 1 hour lunch
• 28 days per year (includes Bank Holidays and Christmas/New Year Closure
• Birthday Off
• On-site Parking
• Company Event
• Company events
• Learning & Development opportunities.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.  

INDIT