IT Apprenticeship

IT Support Apprentice – Leek Building Society (Leek, Staffordshire)

Are you looking to begin your IT career in a role where you can make a real impact? Leek Building Society is offering an exciting opportunity for an IT Support Apprentice to join their dedicated team and develop valuable technical and customer service skills within a trusted financial organisation.

With a proud history dating back over 160 years, Leek Building Society is a well-respected, community-focused organisation that puts its customers and colleagues at the heart of everything it does. Combining traditional values with modern technology, they continue to invest in digital innovation to provide the best possible service to their members.

This is a fantastic opportunity to join a supportive and professional environment where you’ll gain hands-on experience while working towards a recognised IT qualification.

A Typical Day in the Job:

• Acting as the first point of contact for IT support queries via phone, email, service desk system, or in person.
• Logging, managing, and updating incidents and service requests accurately within the service desk system, ensuring clear audit trails.
• Providing first-line technical support, including password resets, access requests, device setup, and basic troubleshooting.
• Escalating more complex issues to senior team members, ensuring clear and timely communication.
• Assisting with the setup, configuration, and maintenance of IT equipment using tools such as Microsoft Intune.
• Supporting new starters and role changes, ensuring devices and access are ready in line with security requirements.
• Assisting with software installations, updates, patches, and driver management under supervision.
• Supporting IT security processes, including access management and device security.
• Performing daily system health checks and responding to alerts from monitoring tools.
• Maintaining documentation, user guides, and knowledge base articles as your skills develop.
• Building knowledge of networking, cloud technologies, and basic scripting tools such as PowerShell.

You’ll be supported by experienced professionals and complete your apprenticeship through Baltic Apprenticeships.

Desired Skills, Qualities & Knowledge:

• Strong communication skills and a customer-focused approach.
• A willingness to learn and develop within the IT industry.
• Good problem-solving ability with a logical mindset.
• Basic digital literacy and confidence using computers and systems.
• Ability to manage time effectively and work as part of a team.
• A professional, reliable, and conscientious attitude.
• A Grade 5/C in GCSE English and 4/C in GCSE Maths is required for this role.

Salary, Hours & Benefits:

• £20,431 per annum
• Monday to Friday 08:00 – 17:30, plus occasional Saturdays 08:30 – 13:00
• 7.5% employer pension contribution
• Minimum of 26 days holiday plus bank holidays
• Holiday purchase/sale scheme
• Free health screening
• 24/7 GP access for you and your close family
• Comprehensive mental health support, including counselling and mental health first aiders
• Workplace savings account with £100 bonus for regular saving
• Enhanced sick pay and family leave from day one
• Sick pay guaranteed for 6 months for major illnesses
• Life assurance (4x salary)
• Continuous development opportunities
• Retail discounts and salary sacrifice schemes
• Flexible working options available
• Onsite gym at Head Office

Your Training with Baltic Apprenticeships

You’ll complete a Level 3 IT Support Technician Apprenticeship, gaining hands-on experience alongside structured learning, virtual classes, and dedicated mentor support. This programme will equip you with the knowledge and confidence to succeed in the IT industry.

How to Apply

To apply, please submit your CV and a short cover letter explaining why you’re interested in starting your IT career with Leek Building Society. If successful, one of our recruitment consultants will be in touch to discuss the next steps.

Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

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