IT Apprenticeship

At Achieve Together, we support people with learning disabilities, autism, and complex needs to live happy, healthy, and meaningful lives. Our teams are passionate about making a real difference every day, and technology plays a vital role in helping us deliver high-quality care and support across the UK.

We are seeking a motivated and enthusiastic IT Apprentice to join our IT team. This is a fantastic opportunity to gain hands-on experience in a supportive environment while developing essential technical and professional skills.

You will assist with day-to-day IT support, helping colleagues across the organisation and ensuring systems run smoothly. This role is ideal for someone looking to begin a career in IT and build a strong foundation in support, networking, and cloud technologies.

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

Key Responsibilities

• Diagnose and resolve common issues on Windows 11 devices and Microsoft Office / Microsoft 365 applications.
• Install approved software and support device management using Microsoft Intune / Mobile Device Management (MDM) tools.
• Maintain accurate records of IT assets and user accounts.
• Support user account administration, including onboarding new starters and processing leavers.
• Keep IT documentation and internal knowledge bases up to date.
• Liaise with third-party suppliers and support providers when required.
• Ensure all support activities are recorded in the ticketing system for audit and reporting purposes.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Desired Skills & Knowledge

• A genuine passion for IT and technology
• Interest in developing a career in IT support or infrastructure
• Hands-on curiosity (e.g. building your own PC or troubleshooting technology)
• Personable, approachable, and a strong team player
• Motivated with a willingness to learn and develop new skills
• Good communication and organisational skills

Benefits

• £19,000 per annum
• Monday – Friday – 9.00AM – 5.30PM
• 25 days annual leave plus bank holidays
• Access to a benefits and discounts platform
• Structured training and development throughout the apprenticeship
• Opportunity to gain valuable industry experience within a supportive organisation 

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT