IT Apprenticeship

John N Dunn Group is seeking a motivated and enthusiastic IT Support Apprentice to join its growing team. This role offers an excellent opportunity for an individual looking to kick-start a career in IT, gaining hands-on experience in a fast-paced and supportive environment.

The successful candidate will assist in maintaining IT systems, supporting end-users across multiple sites, and resolving technical issues. They will work closely with experienced IT professionals while studying towards a recognised IT qualification.

This apprenticeship provides a strong foundation in hardware, software, networking, cloud technologies, and IT support practices—ideal for someone passionate about technology and eager to learn.

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Assist with system upgrades, backups, password resets, and antivirus setup.
• Support IT projects with a focus on security and maintenance.
• Provide first-line support via phone, email, messaging, and remote tools.
• Log and escalate IT issues, helping meet SLA targets.
• Install and configure hardware (laptops, desktops, peripherals).
• Set up and support software including Microsoft 365 and bespoke apps.
• Perform updates and system upgrades using Microsoft Intune.
• Help resolve basic network issues (Wi-Fi, connectivity, device setup).
• Use Microsoft 365 cloud tools (Outlook, Teams, SharePoint).
• Learn basic scripting (PowerShell, Batch) for simple automation tasks.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,000 – £17,000 per annum
• Monday to Friday 8am – 4pm or 9am – 5pm
• 23 days per annum, plus bank holiday
• Fully funded apprenticeship and study time during working hours
• Real-world experience and mentoring from experienced IT staff
• A stable working environment with long-term career potential
• Exposure to industry-standard tools, systems, and practices
• A friendly and supportive work environment

Desired Qualities, Skills and Knowledge:

• Grade 4 in Maths and 5 in English is essential for this role
• Interest in IT and a desire to develop technical skills.
• Good problem-solving ability and attention to detail.
• Friendly and helpful communication style.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with John n Dunn. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT