IT Apprenticeship

Baltic Apprenticeships is proud to be working in partnership with Sedcom to find their next IT Apprentice. Based in Billericay with offices in London, Sedcom is a trusted managed IT service provider supporting businesses across Essex and the capital. With a strong people-first ethos and a reputation for fast, proactive support, Sedcom offers the perfect environment for an aspiring IT professional to kickstart their career.

As an apprentice you will be immersed in the exciting world of IT, you will be tasked with; installing, fixing and configuring workstations and laptops, maintaining the comms room order and organisation, liaising with 3rd parties for repairs and resolve and much more. You will be given all the tools and exposure to build a successful career in the industry. Throughout your journey you will work closely with the Service Desk Manager and the wider IT team. As well as the in-house support you will also work alongside a specialist coach from Baltic Apprenticeships to provide you with industry expert knowledge throughout your time on the apprenticeship.

In this role, you’ll work towards your Level 3 Information Communications Technician delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

·        Install, fix and configure workstations and laptops as required

·        Install and configure software on devices

·        Arrange courier and delivery timescales as needed

·        Ensure comms room procedural documentation and tasks are adhered to and kept up to date

·        Maintain comms room order and organisation

·        Assist other team members with ad-hoc requests as required

·        Liaising with 3rd parties for repairs and resolve

·        You will be using ticketing system Autotask

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

·        £16,000 per annum

·        Monday to Friday 9am-5:30pm

·        1 hour lunch

·        25 days annual leave plus Bank Holidays

·        Gym membership

·        Company pension scheme

·        Private healthcare

#Desired Qualities, Skills and Knowledge:

·        Basic knowledge of computer hardware and operating systems

·        Understanding of Microsoft Active Directory would be beneficial

·        Basic knowledge of Microsoft 365 and Azure services

·        Excellent communication skills both written and verbal

·        A passion for IT and Technology

·        Grade 5/C in GCSE English and Grade 4/C in GCSE Maths

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Sedcom. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. 

INDIT