IT Apprenticeship

IT Support Apprentice – Autism Together (Wirral)

Are you looking to kickstart your IT career while making a real difference in people’s lives? Autism Together, a leading UK charity supporting individuals with autism, is offering an exciting opportunity for an IT Support Apprentice to join their friendly and experienced team.

Based in Wirral, Autism Together supports over 450 autistic people and employs more than 800 staff, providing essential services across residential, supported living, and community settings. Technology plays a vital role in the delivery of their care, and this apprenticeship is your chance to help keep their services running smoothly while gaining industry-recognised skills.

This is more than just an apprenticeship — it’s a chance to build your future while supporting a cause that matters.

A Typical Day in the Job:

• Providing first-line IT support in-person, via phone, and over email to staff across various sites.
• Managing service tickets through the ManageEngine Helpdesk system and ensuring issues are resolved or escalated in line with SLAs.
• Carrying out password resets, creating new accounts, and managing group access levels through account audits.
• Performing weekly device health checks, software updates, and system monitoring using tools like Microsoft Intune and Task Manager.
• Replacing and upgrading hardware components such as RAM, hard drives, laptop screens, and network equipment like switches and routers.
• Supporting secure network operations, including Wi-Fi configuration (TP-Link), patch management, and resolving connectivity issues.
• Assisting with configuration and updates to Microsoft 365 applications, OneDrive, SharePoint, and other cloud-based platforms.
• Following technical documentation, including network diagrams and policies, and maintaining records via SharePoint and Microsoft Office tools.
• Using basic scripting (e.g. PowerShell) to automate tasks or fix minor system inconsistencies.

All of this will be done under the guidance of experienced IT professionals and supported by structured learning through Baltic Apprenticeships.

Desired Skills, Qualities, and Knowledge:

• A genuine interest in IT, whether through personal hobbies or study.
• Hardworking and dependable – someone who shows up, asks questions, and wants to learn.
• Strong communication and people skills – you’ll be interacting with staff across multiple departments.
• A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role.

 Salary, Hours & Benefits:

• £14,722.50 per annum.
• Monday to Friday, 37.5 hours per week.
• Generous holiday entitlement.
• Access to the pension scheme.
• Full support from a close-knit, purpose-driven team.
• On-the-job experience in a meaningful, values-led organisation.

 Why Join Autism Together?

Autism Together is not just a place to work — it’s a place to grow, to make a difference, and to be part of something that truly matters. You’ll be joining an organisation with over 50 years of history in supporting autistic people and leading the way in best practice, inclusion, and person-centred care.

As part of the IT team, you’ll play a key role in making sure staff have the tools and support they need to continue delivering outstanding care — all while developing your own skills in a dynamic, cloud-based IT environment.

Your Training with Baltic Apprenticeships

You’ll complete a Level 3 IT Support Technician apprenticeship that blends practical, real-world learning with structured virtual classes, mentor support, and self-paced modules. You’ll develop essential skills in IT support, cloud services, cybersecurity, and network troubleshooting.

How to Apply

To apply, please submit your CV and a short cover letter explaining why you want to start your IT career with Autism Together. If shortlisted, one of our recruitment consultants will contact you to discuss next steps.

Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

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