IT Apprenticeship

Are you passionate about technology and eager to jumpstart your career in IT?

Forresters, a leading full-service intellectual property firm with an international client base and offices across the UK and Germany, offers a unique apprenticeship opportunity to develop your skills within a professional and supportive environment. With a team of around 60 IP professionals dedicated to delivering clear, sensible, and practical advice, Forresters values collaboration, great communication, and excellence.

During this apprenticeship, you will gain hands-on experience in providing first-line IT support, troubleshooting hardware and software issues, managing IT tickets, setting up user accounts, and performing routine system maintenance. You’ll also learn to liaise effectively with vendors and internal teams, develop your problem-solving skills, and build confidence in delivering clear, jargon-free communication. This is an excellent chance to grow your technical abilities while working for a firm that prides itself on cutting through complexity and communicating in plain, understandable language.

In this role, you’ll work towards your Level 3 Information Communications Technician, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide first-line support for hardware, software, and peripheral issues.
• Install and set up PCs and new user accounts.
• Manage IT tickets by identifying, diagnosing, and categorising technical issues.
• Advise users on solutions and appropriate next steps.
• Perform remote troubleshooting and device support.
• Liaise with third-party vendors and internal IT team members.
• Carry out daily backup checks and routine IT maintenance

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary between £18,500 and £22,000 per annum
• Working hours: Monday to Friday, 9am–5pm (office-based)
• One-hour lunch break included
• Competitive salary, exceeding the national minimum wage for apprentices
• 26 days of annual leave plus bank holidays
• Life assurance coverage provided
• Access to an Employee Assistance Programme for wellbeing support
• Pension scheme with up to 5% employer contribution
• Smart casual office dress code
• One paid volunteering day annually through our ‘Giving Something Back’ initiative
• Exclusive access to ‘Perks’—offering discounts and cashback on various retailers, including gyms

Desired Qualities, Skills and Knowledge:

• A true passion for IT and technology
• Enthusiastic about learning and professional growth
• Collaborative team player
• Excellent communication skills
• Positive and friendly attitude towards work
• Reliable, punctual, and accountable
• Minimum requirement: GCSE Grade 5 in English and Grade 4 in Maths

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. 

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Forresters Legal. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.  

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