IT Apprenticeship

Join us at Carlton Academy Trust, an award‑winning multi‑academy trust built on the remarkable turnaround at Carlton Bolling. Since our founding in 2019, we’ve grown into a “World Class Trust,” supporting nine schools across Bradford and Leeds, serving nearly 5,000 pupils and employing over 980 staff—driven by our mission of “Excellence for All”

They are now seeking a motivated IT Support Technician Apprentice to join their Central Services team. This is a Level 3 apprenticeship where you’ll develop hands‑on skills in first‑line support, system troubleshooting, and user support across multiple school sites. You’ll learn on the job—answering support tickets, installing and configuring software/hardware, and assisting with device deployments.

A Typical Day in the Job:

• Assist in installing, maintaining, and troubleshooting ICT systems, hardware, and peripherals (e.g. laptops, PCs, printers, and audio-visual equipment).
• Monitor and respond to IT support requests via the ticketing system (e.g. Zendesk), prioritising tasks for timely resolution.
• Support software installations, upgrades, and deployments across trust sites.
• Assist in maintaining data security, including network security and antivirus measures
• Identify and resolve common software and hardware issues.
• Monitor system backups and assist with disaster recovery processes.
• Gain experience managing Active Directory, user accounts, and permissions.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £14526.20 per annum
• Monday – Thursday 8.00am – 4.00pm
• Discounts Platform – Save up to 15% on a huge range of big name retailers, restaurants and supermarkets
• Pension Scheme
• Employee Assistance Programme – An industry leading programme offers free, confidential advice 24 hours a day
• Gym Discounts
• GP services – Throughout their partnership Simply health, they offer 24/7 access to GP services

Desired Qualities, Skills and Knowledge:

• A Grade C/4 in GCSE Maths and Grade 5/C in English is required for the role
• IT Qualification or Experience in office 365 / Cisco
• Experience in customer service or technical support (e.g. part-time, volunteering, or school-based roles).
• Knowledge of Office 365, Active Directory, or Cisco systems.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT