IT Apprenticeship

Kickstart Your IT Career with a Leading Telecommunications Provider 🚀

Baltic Apprenticeships are working in partnership with LM Global Telecoms to find their next IT Support Apprentice. LM Global Telecoms is a trusted provider of IT support, telecommunications and managed technology solutions, helping businesses stay connected, secure and productive. With a customer-first approach and a commitment to delivering high-quality technical support, they provide an excellent environment for aspiring IT professionals to develop their skills and build a rewarding career.

This is a fantastic opportunity for someone with a genuine passion for technology who is looking to begin a career in IT Support. You'll join an experienced technical team, providing first-line support to customers while gaining valuable hands-on experience across a variety of hardware, software and networking technologies.

In this role, you'll work towards your Level 3 Infrastructure Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide first-line technical support to end users via phone, email and in person
• Troubleshoot hardware, software and network connectivity issues
• Monitor and manage the IT ticketing system, logging, prioritising and escalating support requests where required
• Assist with the setup, configuration and maintenance of desktops, laptops, printers and other IT equipment
• Install, configure and update software applications in line with company policies
• Support users with password resets and account unlocks while following security procedures
• Maintain accurate records of support requests and resolutions
• Work alongside experienced colleagues to deliver an excellent customer support experience

Full training and support will be provided by your workplace mentor and by the Baltic team.

Salary, Hours & Benefits:

• Salary of £16,000 – £20,000 per annum
• Monday to Friday, 9:00am – 5:00pm
• 25 days annual leave including bank holidays
• Potential opportunity to secure a full-time permanent role upon successful completion of the apprenticeship

Desired Skills, Qualities and Experience:

• Excellent communication skills
• Ability to remain calm and work effectively under pressure
• Passion for IT and technology
• Strong problem-solving skills and a willingness to learn
• A positive attitude with excellent customer service skills
• Grade 6 in GCSE Maths and Grade 4 in GCSE English are essential for this role

Your Training with Baltic:

This Level 3 Infrastructure Technician Apprenticeship provides everything you need to launch a successful career in IT.

You'll gain hands-on experience supporting users, troubleshooting hardware and software issues, maintaining IT systems and developing your knowledge of networking and infrastructure technologies. With our unique curriculum and one-to-one support, you'll gain the technical skills, industry-recognised qualification and confidence needed to build a long-term career in IT.

You'll be based full-time with your employer and quickly become a valued member of the team. Our training is 100% online, including real-time classes with expert trainers and self-paced courses created by industry specialists.

Next Steps:

To apply, please submit your CV. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK and a valid residency status to apply for this apprenticeship.

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