IT Apprenticeship

Together Learning Trust is looking for a dynamic and motivated IT Apprentice to join their forward-thinking team. This is an incredible opportunity to gain hands-on experience, work alongside industry professionals, and earn while you learn.

They value curiosity, enthusiasm, and a can-do attitude. If you're ready to embrace challenges, thrive in a fast-paced environment, and commit to personal growth, they want to hear from you! No prior experience is necessary—just a passion for learning and a keen interest in IT.

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job: 

• Respond to any issues that arise during lessons for staff in a prompt manner.
• Maintain the general upkeep of ICT classrooms, including peripherals, monitors and PCs.
• We will always try to repair equipment before purchasing a replacement, so you will be expected to assist with this.
• Where products are within warranty you will be required to liaise with suppliers to arrange the repair/replacement of equipment.
• Supporting the school's Microsoft 365 environment, including Office, SharePoint Online, Teams, Endpoint Manager (formerly Intune) and Azure. A good understanding of these products would be helpful for troubleshooting any issues and aiding with the more technical aspects of its functionality.
• Supporting the use of Teams, OneDrive and SharePoint within different subject areas.
• Providing support for the cashless catering system – this includes the registration of new biometric accounts and ensuring that data is up to date within the cashless catering software.
• The use of subject-specific software is very common within departments (for example Google SketchUp, Photoshop, Cubase and TechSoft) so a basic understanding of the functionality (or the ability to develop skills) of these is helpful for assisting with any issues that may arise.
• Ensure that software on school devices remains up to date with the latest, tested version.
• Assist with the management of user accounts in active directory.
• Assist with the management of Office 365 accounts and any distribution groups within the organisation.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £20,875.00 Per annum
• Monday to Thursday 7:30am – 3:30pm or 8am – 4pm, 30 minute early finish on Fridays
• West Yorkshire Pension Fund
• Free Parking
• Employee Assistance Programme (counselling and financial & legal support)
• Cycle to work scheme

Desired Qualities, Skills and Knowledge:

• Grade 4 in Maths and 5 in English is essential for this role.
• An efficient and organised person.
• Able to deal with sensitive and confidential information.
• Able to communicate effectively and understands the important of excellent customer service in this case to our staff and students.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT