IT Apprenticeship

Baltic Apprenticeships are excited to be working with Weston Analytics to hire a motivated and enthusiastic IT Support Technician Apprentice to join their growing team.

Weston Analytics is a leading provider of data analytics, technology, and business intelligence solutions, helping organisations harness the power of data to make informed decisions. As a technology-driven business, Weston Analytics relies on robust and secure IT systems to support its operations and customer services. Joining the team offers an exciting opportunity to gain hands-on experience in a fast-paced and innovative environment while building a successful career in IT.

This is an excellent opportunity for someone with a genuine passion for technology who is looking to start their career in IT support. You'll gain valuable experience supporting users, maintaining IT systems, troubleshooting technical issues, and working alongside experienced professionals who will support your development every step of the way.

In this role, you’ll work towards your Level 3 IT Support Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Providing first-line IT support to internal staff and external customers
• Assisting with the installation, configuration, and maintenance of computer systems and software
• Supporting the day-to-day operation of IT systems across the business
• Troubleshooting hardware and software issues both remotely and in person
• Responding to technical queries via telephone, email, and support tickets
• Preparing laptops and computers for new starters and managing equipment for leavers
• Verifying the functionality of hardware and software components
• Assisting senior team members in resolving technical issues for external customers
• Maintaining accurate records of IT assets, incidents, service requests, and user accounts
• Updating internal IT documentation, processes, and knowledge base articles
• Supporting IT health and safety initiatives across the business
• Assessing workstations and laptops to ensure compliance with recommended health and safety guidelines
• Ensuring IT equipment, infrastructure, and cabling are installed and maintained safely
• Developing knowledge of business systems, IT infrastructure, and support processes
• Delivering excellent customer service while building positive working relationships across the organisation

Desired Qualities, Skills and Knowledge

• A genuine interest in IT and modern technology
• Strong desire to learn and develop a career within the IT industry
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to remain calm and professional in pressurised situations
• Excellent problem-solving skills and a logical approach to troubleshooting
• Ability to build and maintain positive working relationships
• A customer-focused attitude with a willingness to help others
• Accurate record-keeping and administration skills
• Ability to work independently and as part of a team
• Basic understanding of Windows operating systems (desirable)
• Familiarity with common IT hardware and devices (desirable)
• Any previous IT experience through education, personal projects, or work experience would be advantageous but is not essential
• Full UK driving licence and willingness to travel to different UK office locations when required
• Grade 4/C in Maths and Grade 5/C in English GCSE are required for this programme

Salary, Hours & Benefits:

• Salary: Up to £25,000 per annum
• Monday to Friday working pattern
• Working hours between 8:00am and 6:00pm (37.5 hours per week)
• 22 days annual leave plus bank holidays
• Company pension scheme
• Life Assurance cover
• Access to Medicash healthcare benefits
• Ongoing support and mentorship from experienced IT professionals
• Opportunity to gain industry-recognised qualifications and practical workplace experience
• Excellent progression opportunities within the business

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT. Afterwards, we'll support you to take the next steps, including further training and progression opportunities within Weston Analytics.

Your Training with Baltic Apprenticeships

Baltic Apprenticeships’ IT Support Technician Level 3 programme is designed to equip apprentices with the technical and professional skills required to succeed in a modern IT support environment.

Throughout the apprenticeship, you will develop knowledge and experience in:

• IT fundamentals and troubleshooting
• Operating systems and device support
• Networking and infrastructure basics
• Cyber security principles
• Customer service and communication
• Microsoft 365 and cloud technologies
• Ticketing systems and IT service management
• Hardware and software support processes

Your apprenticeship training will combine workplace learning with expert-led sessions from Baltic Apprenticeships to support your development and progression throughout the programme.

To apply, please submit your CV explaining your interest in the role and what you hope to gain from an apprenticeship with Weston Analytics. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.  

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