IT Apprenticeship

This role will start on agreed part-time hours, with the aim of gradually increasing towards full-time as the apprentice settles in, develops their skills, and the workload allows. Working patterns can be discussed, including condensed hours across fewer days where required.

Cloud2IT is a managed services provider (MSP) supporting businesses with their technology, telecoms, hardware, cloud services, consulting, and day-to-day IT support.

We are looking for an Apprentice IT Support & Hardware Technician to join our team in Carnforth.

As part of a small team, the apprentice will get exposure to a wide range of tasks and will be supported while they build their skills, confidence, and technical knowledge.

This is an entry-level apprenticeship role for someone with a genuine interest in computers, technology, and problem solving. You do not need previous IT work experience, as training will be provided both on the job and through the Baltic Apprenticeships Level 3 Microsoft IT Support Technician programme, including the AB-900 towards the end of the course.

The role will initially focus on practical IT tasks such as refurbishing hardware, preparing equipment, managing stock, packaging orders, and supporting the technical team. As your confidence and knowledge grow, you will also begin helping with basic support tickets, answering calls, taking down issue details, and assisting with customer support tasks.

This is a good opportunity for someone who wants to start a career in IT and learn how an MSP works day to day.

Key Responsibilities

You will learn and assist with:

•       Refurbishing laptops, desktops, and other IT equipment

•       Preparing computers to agreed specifications

•       Imaging and configuring PCs for deployment

•       Installing and upgrading components such as RAM, NVMe drives, storage, and graphics cards

•       Testing, cleaning, labelling, and recording refurbished devices

•       Carrying out secure hard drive erasure processes

•       Managing stock levels and keeping the hardware storage area organised

•       Receiving, checking, picking, packing, and dispatching equipment

•       Preparing sales orders and equipment for delivery or collection

•       Keeping accurate records of stock and equipment movements

•       Supporting the team with basic ticket triage

•       Assisting with straightforward support tasks under supervision

•       Answering phone calls once trained and confident

•       Taking down customer issue details clearly and accurately

•       Booking appointments and assisting with scheduling

•       Following health and safety guidance when handling equipment

Apprenticeship and Training

The successful candidate will complete the Baltic Apprenticeships Level 3 Microsoft IT Support Technician programme.

Through the apprenticeship and workplace training, you will develop skills in:

•       IT support processes

•       Customer service and communication

•       Troubleshooting and fault diagnosis

•       Device setup and configuration

•       Hardware maintenance and upgrades

•       Basic networking

•       Cloud services and virtualisation

•       Microsoft technologies

•       Safe and responsible working practices

Person Specification

We are looking for someone who is:

•       Interested in computers, technology, and problem solving

•       Reliable, punctual, and willing to learn

•       Organised and able to pay attention to detail

•       Comfortable following instructions and processes

•       Able to communicate clearly and politely

•       Honest when they do not know something

•       Comfortable asking questions and taking feedback

•       Able to work well as part of a small team

•       Patient when learning new tasks

•       Keen to build a long-term career in IT

Experience

No previous IT work experience is required.

Any personal interest in building, repairing, upgrading, or troubleshooting computers would be useful, but it is not essential.

Other Requirements

•       This is an in-person role based in Carnforth, Lancashire

•       Candidates must be able to reliably commute to the Carnforth site