IT Apprenticeship

Start Your IT Career with a Growing Managed Service Provider 🚀

Baltic Apprenticeships are working in partnership with RoundWorks IT to find their next IT Support Apprentice. RoundWorks IT is an established Managed Service Provider (MSP) delivering expert IT support, networking, cybersecurity and cloud solutions to businesses across the UK. With a strong focus on customer service and technical excellence, they pride themselves on helping organisations get the most from their technology while delivering exceptional support.

This is a fantastic opportunity for someone passionate about technology and customer service who is looking to begin a career in IT. As an IT Support Apprentice, you'll gain valuable hands-on experience supporting a wide range of businesses and technologies while developing the technical and professional skills needed to thrive in the industry.

In this role, you'll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide 1st and 2nd line IT support to customers remotely and on-site
• Diagnose and resolve hardware and software issues across Windows and Mac operating systems
• Respond to IT support requests within agreed SLA timeframes
• Install and configure IT equipment in office, remote and customer environments
• Set up user accounts, email addresses and security groups
• Maintain accurate documentation of processes, configurations and critical system information
• Support the upgrade and deployment of IT hardware and software
• Troubleshoot printers, copiers and scanners
• Communicate clearly with customers, providing regular updates on progress
• Collaborate with the wider technical team, sharing knowledge and updates
• Support IT projects and attend training sessions as required

Full training and support will be provided by your workplace mentor and by the Baltic team.

Salary, Hours & Benefits:

• Salary of £19,000 per annum
• Monday to Friday, 10:00am – 7:00pm (1-hour unpaid lunch break)
• 28 days annual leave
• Your birthday off work
• Mobile phone contract covered
• Birthday and length of service rewards
• Health cash plan
• Employee Assistance Programme
• Cycle to Work Scheme
• Free onsite parking
• Retail discount scheme
• Gym and leisure discounts
• Discounted or free home broadband
• Workplace pension (where applicable)

Desired Skills, Qualities and Experience:

• Strong communication skills
• Good IT skills and a genuine interest in technology
• Excellent problem-solving abilities
• A positive attitude and willingness to learn
• Ability to work both independently and as part of a team
• Customer-focused approach with strong attention to detail
• Grade 5/C in GCSE English and Grade 4/C in GCSE Maths is required for this role

Your Training with Baltic:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of IT and launch a rewarding career in technical support.

You'll gain practical experience supporting users, troubleshooting hardware and software issues, configuring devices and working with a range of business technologies. With our unique curriculum and one-to-one support, you'll accelerate your technical knowledge and gain the skills, qualification and confidence needed to succeed in IT.

You'll be based full-time with your employer and quickly become a valued member of the team. Our training is 100% online, including real-time classes with expert trainers and self-paced courses created by industry specialists.

Next Steps:

To apply, please submit your CV. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK and a valid residency status to apply for this apprenticeship.

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