IT Apprenticeship

Are you confident, professional, and great with people? Looking to start your career in IT with a company that values communication and customer service just as much as technical ability? Baltic Apprenticeships are excited to be working with a growing IT services business looking for an IT Support Technician Apprentice to join their friendly and supportive team.

This business prides itself on delivering outstanding service to clients across Bromsgrove and beyond. As their client base continues to grow, they are looking for someone who can communicate professionally, build strong relationships, and confidently support customers over the phone and via email. Technical skills can be taught – the right attitude and people skills are what matter most.

As an IT Support Technician Apprentice, you’ll gain hands-on industry experience while working alongside experienced professionals and studying towards your Level 3 IT Support Apprenticeship through Baltic Apprenticeships.

A Typical Day in the Job

• Providing first-line support to clients and internal staff via phone and email
• Speaking confidently and professionally with customers to resolve queries and provide updates
• Monitoring and investigating alerts relating to device performance, backups, and system health
• Assisting with hardware diagnostics and troubleshooting issues
• Setting up and configuring devices, operating systems, and applications
• Keeping internal systems and client information updated accurately
• Supporting the wider team with day-to-day IT tasks and customer requests
• Learning how to use troubleshooting tools and industry systems effectively

Full training and support will be provided by your workplace mentor and the Baltic Apprenticeships team.

Salary, Hours & Benefits

• £15,600 per annum
• Monday – Friday, 8:30am – 5:30pm
• 1-hour lunch break
• 20 days holiday plus bank holidays
• Additional day off for your birthday
• Breakout area with Xbox and pool table
• Pizza Fridays once a month
• Company events at Summer and Christmas
• Opportunity to gain further qualifications free of charge after one year with the business

Desired Skills & Qualities

• Strong communication skills
• Professional and confident manner when interacting with clients
• Comfortable building relationships and holding conversations with customers
• Excellent customer service skills and a positive attitude
• Reliable, approachable, and willing to learn
• Previous work experience is preferred, particularly in customer service roles
• Able to represent the business professionally with larger clients
• Eagerness to develop new skills – technical training can be provided

Required Qualifications

• GCSE Grade 5 in English and Grade 4 in Maths is required for this role

Your Training with Baltic

This apprenticeship provides the skills, qualifications, and experience needed to build a successful career in IT support. You’ll receive expert training and ongoing support throughout your apprenticeship journey.

Next Steps

If this sounds like the opportunity for you, send us your application today! Once we receive your CV, a member of our recruitment team will be in touch to discuss the next stage of the process.

Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

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