IT Apprenticeship

Start your tech career with Route 101 – a leading provider of next-generation customer engagement solutions.

At Route 101, we empower businesses with innovative technology that enhances customer experiences and drives digital transformation. As part of our continued growth, we’re offering a fantastic opportunity for a motivated and tech-savvy individual to join our team as an IT Support Apprentice.

In this role, you'll gain hands-on experience supporting IT systems, troubleshooting technical issues, and helping our internal teams and clients maintain smooth and efficient operations. This is your chance to kickstart a rewarding career in IT with expert guidance, real-world training, and a pathway to future growth within a dynamic and supportive company.

A Typical Day in the Job:

• Troubleshoot and resolve incidents to support our customers on our various hosted service platforms.
• Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable.
• Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions.
• Work alongside experienced engineers with customers to configure enhancements to evolve their Route 101 deployed solutions.
• Create and update support tickets on our Support Desk systems and provide regular updates on incidents to our customers.
• Provide change and maintenance notifications to customers and field any associated queries relating to partner change activity.
• Assist in maintaining internal company IT systems as well as staff laptops and peripheral equipment.
• Working on PowerShell and scripts.

You’ll be supported on the job by experienced technicians and through formal training with Baltic Apprenticeships.

Desired Qualities, Skills, and Knowledge:

• Be highly customer focused and able to provide excellent customer service.
• Be excited by new cutting edge technology and have a drive for learning.
• Excellent written and spoken English.
• Be technically curious with an ability to learn a variety of new technologies.
• Have a “can-do” attitude, with a will and ambition to work across a wide range of leading technologies and partner solutions.
• Have strong organisational skills to ‘self-start’ and manage your own work-loads while having the ability to work as part of a team within a busy technical environment.
• A minimum of Grade 5/C in English and Grade 4/C in Maths at GCSE level (required for this role).

Salary, Hours & Benefits:

• £17,000 per annum
• 25 days annual Leave plus public holidays scaling to 30 days on tenure
• Pension scheme starting at 5% employee plus 4% employer – scaling to 9% plus 8% on matched basis
• Private healthcare with option to add family members
• Worldwide Travel Insurance (with Health Insurance)
• Income protection scheme (75% of salary for 5 years)
• Life cover at four times salary
• Employee Assistance scheme
• Employee discount programme
• Opportunity to work with leading-edge technology and high-profile customers and projects 
• Professional development and career growth within a dynamic and innovative team 

Through the Level 3 IT Support Apprenticeship, you’ll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical tasks, and one-to-one mentorship to ensure you build skills that last.

Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

INDIT