IT Apprenticeship

IT Support Apprentice – EXI Group

Are you ready to begin an exciting journey in IT with a forward-thinking technology company? EXI Group is on the lookout for a passionate and driven IT Support Apprentice to join their team and play a key role in delivering innovative tech solutions across the UK.

At EXI, they don’t just keep businesses running — they help them thrive through expert IT support, cloud services, and infrastructure solutions. With clients ranging from startups to global corporations, they’re proud to provide dynamic, people-focused service backed by cutting-edge technology.

This is your opportunity to kickstart your career in a fast-paced, hands-on environment where your ideas and development matter.

A Typical Day in the Job:

• Building and configuring hardware, including PCs, laptops, and mobile devices to meet specific user needs.
• Assisting with onsite IT setups — from installing equipment to ensuring network connectivity and readiness for use.
• Providing first-line support, diagnosing and resolving hardware and software issues for end users.
• Managing returns and repairs by liaising with suppliers and manufacturers for efficient resolutions.
• Logging and tracking issues through our ticketing system, keeping accurate records and ensuring SLAs are met.

You’ll be supported every step of the way by our experienced team and the training experts at Baltic Apprenticeships.

Desired Qualities, Skills, and Knowledge:

• A real passion for IT and a strong desire to grow within the industry.
• Confident communicator, comfortable working with both colleagues and clients.
• Willingness to learn, develop new skills, and contribute to a collaborative team environment.
• Grade 4/C or above in GCSE Maths and English (essential for this role).

Whether you’ve built your own PC, helped troubleshoot tech problems at school or home, or just have a natural curiosity for how systems work — we want to hear from you!

Salary, Hours & Benefits:

• £15,000 per annum.
• Monday to Friday, 9:00am – 5:00pm.
• Salary reviews based on progress and performance.
• 20 days holiday + 8 bank holidays.
• Your birthday off – because celebrations matter!
• Supportive, innovative work culture where you’ll be encouraged to share ideas and take ownership of your learning. 

Your Training with Baltic Apprenticeships

Through Baltic’s Level 3 IT Support Technician apprenticeship, you’ll gain hands-on experience while learning how to support IT infrastructure, resolve user issues, manage ticketing systems, and work with hardware and software solutions. With live virtual sessions, online modules, and mentoring, you’ll build a solid foundation for a long-term career in IT.

How to Apply

To apply, submit your CV and a short cover letter explaining your passion for IT and what excites you about joining EXI Group. If shortlisted, one of our recruitment consultants will get in touch to guide you through the next steps.

Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

INDIT