IT Apprenticeship

IT Support Apprentice – RAND Europe

Are you passionate about technology and eager to start a meaningful career in IT? RAND Europe is looking for an enthusiastic IT Support Apprentice to join their Cambridge-based team and provide first-class technical support while developing your skills across a broad range of IT systems.

As a not-for-profit public policy research organisation, RAND Europe helps improve decision-making through research and analysis. From healthcare to security and technology, their work informs change around the world. By joining their organisation, you'll not only gain valuable hands-on experience in IT, but also contribute to work that has a lasting social impact.

This is your chance to become part of an organisation that values innovation, integrity, and continuous learning — all within a collaborative and supportive environment.

A Typical Day in the Job:

• Handling first-line IT support tickets related to hardware, software, Microsoft 365, and cloud platforms.
• Collaborating with second-line support on complex troubleshooting and issue resolution.
• Diagnosing and resolving basic network connectivity issues, escalating where needed.
• Assisting with the setup, configuration, and maintenance of laptops, desktops, and other IT equipment.
• Participating in security training and supporting the enforcement of internal IT security policies.
• Communicating clearly with team members and end users to ensure effective support and issue tracking.

You will be trained and mentored on the job and supported by the expert team at Baltic Apprenticeships.

Desired Qualities, Skills, and Knowledge:

• Confident communication and a proactive, customer-focused mindset.
• A real interest in IT, with a willingness to learn and grow.
• Must be a UK national and have lived in the UK for at least 5 years (due to enhanced security clearance requirements).
• A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role.
• An A-Level or equivalent qualification
• You must be willing to undergo an enhanced DBS and security clearance check.

 Salary, Hours & Benefits:

• £21,000 per annum.
• Monday to Friday, 9:00am – 5:00pm.
• 33 days holiday including bank holidays.
• 8% employer pension contribution.
• Annual salary review.
• BUPA medical insurance.
• Group income protection & life assurance.
• Enhanced sick pay and family-friendly policies.
• Flexible working arrangements.
• Learning and development support.
• Employee wellbeing programme.
• Free on-site parking and cycle-to-work scheme.
• Access to company bikes and fresh fruit daily.
• Long-service awards and compassionate leave.

 Your Training with Baltic Apprenticeships

Through this Level 3 IT Support Technician apprenticeship, you’ll build a strong foundation in technical support, hardware maintenance, cloud platforms, and cyber security principles. Baltic’s combination of live instruction, online learning, and one-to-one mentorship ensures you’re fully prepared for a successful career in IT.

How to Apply

To apply, please send your CV and a short cover letter outlining your interest in the role and what excites you about working at RAND Europe. If shortlisted, one of our recruitment consultants will be in touch.

Eligibility Criteria

You must have the right to work in the UK, have lived in the UK for at least five years, and be willing to complete enhanced security checks to apply for this apprenticeship.

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