Good Shepherd Trust IT Level 3 Apprentice

Baltic Apprenticeships is working with The Good Shepherd Trust to help them recruit their next IT Apprentice. The Good Shepherd Trust is a multi-academy trust supporting 23 schools across Surrey and Hampshire, including both primary and secondary schools. The trust is committed to fostering collaboration between schools, sharing common values and goals, and providing strong support networks for staff and students.

The IT Apprentice will provide first-line technical support, manage IT resources such as Chromebooks, monitor network performance, log and escalate incidents, and assist with IT projects. This role offers an excellent opportunity to gain hands-on experience, develop technical skills, and benefit from the trust’s professional development programs to support future career growth.

In this role, you’ll work towards your Information Communication Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide first-line technical support and advice to staff and students, including logging and resolving service desk calls.
• Monitor and manage network performance, escalating issues as necessary to ensure service continuity.
• Manage device bookings, such as Chromebooks, and assist with the allocation of IT resources.
• Report and coordinate incidents requiring third-party support, following agreed escalation procedures.
• Ensure IT support requests are handled efficiently, monitoring queues to meet service level agreements (SLAs).
• Assist with IT asset changes, ad hoc projects, and additional tasks as requested by the Network Manager.
• Maintain a clean and organized workspace and participate in apprenticeship-related training and assessments.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,704 per annum
• Monday to Friday 8:00AM – 4:30pm
• 24 days annual leave plus Bank Holidays!

Desired Qualities, Skills and Knowledge:

• Basic understanding of Microsoft Desktop Operating Systems and common applications.
• Passion for IT
• Strong verbal and written communication skills, with the ability to explain technical information clearly.
• Self-motivated and proactive, with a keen willingness to learn and take initiative.
• Grade 5/C in GCSE English and Grade 4/C in GCSE Maths

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. 

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Good Shepherd Trust. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.  

INDIT