IT Apprenticeship

Are you ready to dive into the exciting world of IT? The Harris Partnership — a national architectural and multidisciplinary design practice — is looking for a passionate and motivated IT apprentice to join their team.

With over 40 years of experience and a host of industry awards, The Harris Partnership boasts a diverse and high-profile portfolio spanning retail, residential, commercial, and urban regeneration. As part of their IT team, you will play a key role in supporting the technology that underpins their innovative design work across multiple UK offices.

In this role, you will work towards your Level 3 Information Communications Technician, delivered by our expert training team at Baltic Apprenticeships.

A typical day in the job:

• Providing first line remote and in person support to the seven offices within The Harris Group via our ticket system, emails, messages, and phone calls.
• Accurately logging, tracking, and prioritising helpdesk requests using our ticket system.
• Following IT standard procedures and policies.
• Maintaining user accounts across multiple systems.
• Configuring both hardware and software.
• Troubleshooting both hardware and software issues.
• When required, escalating issues to external suppliers or contacts.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £18,000 Per Annum.
• 37.5 Hours Per week.
• Generous Holiday entitlement.
• Opportunities for future learning/training.
• Free eye tests plus a contribution towards your glasses purchase.
• Access to 24/7 confidential mental health and wellbeing support.
• Regular staff socials.
• Cycle to work scheme.

Desired Qualities, Skills, and Knowledge:

• Has a keen interest in IT and is willing to learn alongside working.
• Has strong communication and customer service skills.
• Can organise their workloads to meet deadlines.
• Is reliable and is willing to ask questions when unsure.
• Having a basic knowledge of Microsoft 365 and Windows OS (10 & 11).
• Having a basic knowledge of Windows PCs, laptops, and mobiles (iOS and Android).
• Having knowledge of basic IT troubleshooting techniques.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician!

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT