IT Apprenticeship

Netcentrix is seeking a motivated IT Support Apprentice to join our growing team. This entry-level role is a fantastic opportunity to gain hands-on experience in a fast-paced Managed Service Provider (MSP) environment, where you’ll learn how to provide high-quality technical support to a wide range of clients.

Working alongside experienced engineers, you’ll develop essential IT skills, from troubleshooting and ticket management to customer service and user support. With structured training, mentoring, and real-world experience, this apprenticeship will equip you with the technical knowledge and professional behaviours needed for a successful career in IT.

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide supervised first-line IT support via phone and ticketing system.
• Troubleshoot basic hardware, software, network, and account issues.
• Log, prioritise, and update tickets in the service desk system.
• Escalate complex incidents to senior engineers within SLA timeframes.
• Assist with hardware/software setup, Office 365, Active Directory, and VPN support.
• Monitor systems and report issues to senior staff.
• Collaborate with Tier 1 & 2 teams and maintain documentation.
• Develop skills through structured training, workshops, and shadowing.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £16,500 per annum
• Monday to Friday 08:45am – 17:30pm
• 25 days holidays plus bank holidays
• Birthday off work
• Discounts for various places through online platforms
• Weekly incentives for trust pilot reviews

Desired Qualities, Skills and Knowledge:

• Grade 4 in Maths and 5 in English is essential for this role
• Passionate about IT
• Keen to progress in a career in IT
• Willingness to learn

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Netcentrix. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT