IT Apprenticeship

At MediaWorks, one of the UK’s leading digital marketing agencies, we’re looking for an enthusiastic IT Apprentice to join our dynamic team. In this hands-on role, you’ll gain valuable, real-world experience across IT support, systems management, and cyber security while contributing to the smooth running of our fast-paced, tech-driven environment. This is a fantastic opportunity to learn from industry experts, grow your technical skills, and work towards professional IT qualifications—all while playing an important role in supporting our talented team.

In this role, you'll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day In the Job:

• Provide first-line support, resolving software, hardware, and access issues.
• Manage password resets, MFA configurations, and assist with user onboarding/offboarding.
• Continuously improve helpdesk processes and ticketing workflows to enhance service quality. 
• Deploy and configure devices for new users and manage IT asset inventory.
• Ensure endpoint protection through regular updates and patching.
• Support Microsoft 365 administration, including license management and secure SharePoint/OneDrive usage. 
• Assist with maintaining network connectivity, VPN, and firewall systems.

Salary, Hours and Benefits:

• £15,500 – £16,500 per annum
• Monday – Thursday – 8.30AM – 5.00PM, Friday 8.30AM – 4.00PM
• 25 days annual leave plus bank holidays
• Birthday off work
• Ability to buy more annual leave
• Social activities and office events
• Monthly breakfast buffets
• Personal development plan

Desired Qualities, Skills and Knowledge:

• Strong problem solving skills
• Good verbal and written communication skills
• Ability to manage workload and prioritise
• Attention to detail
• Awareness of Microsoft 365
• An interest in technology
• Understanding of basic cyber security
• Grade 4/C in Maths and Grade 5/C in English

Your Training with Baltic:

This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the job for you, send us an application! Once we receive your CV, one of our team will be in touch to help you to the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and a valid residency status to apply for this apprenticeship.

INDIT