IT Support Apprenticeship

Are you a tech-savvy individual with a burning passion for all things IT? Are you ready to dive headfirst into a thrilling adventure in the world of technology? Look no further! We're on the hunt for a dynamic and ambitious individual to kick start their career as an IT Apprentice. Get ready to unleash your potential and chart a course towards a vibrant career filled with innovation and growth.

As an IT Apprentice, you will have the opportunity to learn and grow in a dynamic and supportive environment. Under the guidance of experienced professionals, you will gain hands-on experience across various areas of IT, including networking, security, software development, and technical support.

In this role, you’ll work towards your IT Support Technician Level 3 apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

·        Acting as first point of contact for client issues (support tickets) via email, phone and in person

·        Capturing and recording information required in order to correctly prioritise tickets

·        Resolving technical tickets both at supported schools and remotely

·        Escalate tickets to next line within the SLAs

·        Communicating ticket progress with customer contact

·        Advise and adhere to recommended security guidelines

·        Achieving training goals set by your line manager in your Personal Development Plan

·        Provide on-site assistance to customers within their premises during scheduled visits

·        Update and maintain documentation

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

·        £12,000 per annum

·        35 hours a week

·        28 days holiday

·        Progress opportunities available upon completion of the apprenticeship

Desired Qualities, Skills and Knowledge:

·        Passion for IT

·        Ability to communicate

·        Ability to work as a team

·        Committed to learning

·        Grade 4/C in Maths and 5/C in English GCSE

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.