IT Support Apprenticeship

Are you fascinated by the dynamic world of IT and intrigued by the prospect of contributing to a thriving Multi-Academy Trust? Eager to embark on a fulfilling career, while actively earning as you learn? Imagine honing skills that seamlessly translate into both professional success and personal growth. If this resonates with you, then this opportunity is tailor-made for your aspirations!

This exciting opportunity is for an apprentice to join an ever-growing IT team based in Loughborough. You will work alongside the Trust IT Manager and team to ensure the smooth running of the technical IT service across all schools within the trust.

They are looking for candidates with good communication and problem-solving skills, with a high level of accuracy and attention to detail. Along with a good level of IT skills including Microsoft Office software, you will be able to manage your own workload and respond swiftly to tight deadlines.

In this role, you’ll work towards your Level 3 Information Communication Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• To provide first-line help desk support to users and stakeholders across the Trust.
• Monitor, diagnose, repair, and record breakdown of hardware and software, using the helpdesk, escalating issues to the Group IT Manager.
• Assess the breakdown of equipment and if necessary escalate to service level agreement and warranty.
• Maintain accurate records of both work carried out and an inventory of equipment.
• To liaise with the Group IT Manager and teaching staff, identifying, evaluating, and developing learning resources for use in the implementation of the National Curriculum, for ICT and cross-curricula teaching.
• To carry out routine maintenance work during shutdown periods.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Monday – Thursday 8:30 AM– 4:30 PM
• Friday 8:30 AM – 4:00 PM
• £12,355.99 – £13,185 Per annum
• Access to Local Government Pension Scheme membership
• 31 Days annual leave including public holidays.
• Cycle to work scheme.

Desired Qualities, Skills and Knowledge:

• Eager to learn.
• Motivated team player
• Show commitment towards learning and progression.
• Passion for IT & Technology – Knowledge of hardware and software
• GCSE Grade 4 in Maths and 5 in English

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.  

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.