IT Support Apprenticeship

If you are passionate about technology and eager to learn, we want to hear from you! This apprenticeship will provide you with the skills and experience needed to thrive in the dynamic IT industry.

In this role, you'll be providing first-level support to end-users, solving hardware and software issues. Dive into the world of network infrastructure, configuring and maintaining the gears that keep everything ticking – routers, switches, and firewalls. Seize the chance to develop your skills, learn from seasoned professionals, and bag an industry-recognised.

We invite you to join this cutting-edge organisation based in Wigan, not only will they add value to your growth but they will propel your career forward.

In this role, you’ll work towards your Level 3 Information, Communications Technician Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide 1st line IT Support to customers who seek IT support
• Logging helpdesk issues and escalating when necessary
• Remote access troubleshooting
• Configuring systems and updating software
• Make sure that the company CRM system is updated
• Answering customer tickets through a ticketing system and speaking over the telephone responding to inquiries from password resets to backups

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £14,700 Per annum
• Monday – Friday (40 hours per week)
• Weekly Rota – 7:00 AM to 4:00 PM, 8:00 AM to 5:00 PM, or 9:00 AM to 6:00 PM
• 20 Days holiday plus 8 bank holidays
• Increased holiday entitlement after 1 year of service (capped at 5 years)
• Community days
• Access to Perkbox
• Health care cover
• Great office environment, lunch area, well-equipped kitchen, free tea & coffee, and fruit

Desired Qualities, Skills and Knowledge:

• Passion for IT and knowledge of hardware and software is beneficial
• Desire to learn more about the IT industry
•  Good communication skills both verbal and written
•  Confidence to work in a customer-facing role
• Driving license and access to a car
• Grade 4/C GCSE Maths and English or Level 2 Functional Skills

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. 

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.