IT Support Apprenticeship

Are you looking for an IT Apprenticeship? Look no further, Baltic Apprenticeships are working with an Academy Trust who are committed to providing top-tier education to every child through exceptional teaching and leadership. As an IT Apprentice, you'll play a crucial role in supporting our schools' technological infrastructure, working closely with seasoned professionals. This role offers a unique chance to gain hands-on experience, develop vital IT skills, and contribute to our mission of fostering world-class education.

In this role, you’ll work towards your level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

•     Respond promptly to IT support tickets, providing timely assistance to staff and students with technical issues.
•     Diagnose and resolve basic IT problems, including software glitches, connectivity issues, and peripheral malfunctions.
•     Assist users in resetting passwords and accessing their accounts securely.
•     Configure and set up laptops and desktop computers for new users, ensuring they are equipped with the necessary software
•    Install and set up projectors in classrooms and meeting rooms, ensuring optimal functionality for presentations and educational activities.
• Opportunity to support other schools with their own IT issues

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,000 per annum
• Working Monday-Friday, 8am-4pm, Friday 8am-3.30pm
• 30 days annual leave plus bank holidays
• Cycle to work scheme
• Counselling program
• Eye care scheme

Desired Qualities, Skills and Knowledge:

• Ability to use Microsoft Office
• Full UK Driving license with access to own vehicle is essential
• IT hobbyist
• A passion for fault-finding
• A grade 5/C at GCSE in English and Grade 4/C in Maths is required for this role

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Apprentice

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.