IT Support Apprenticeship

Are you ready to kick-start your career in the dynamic world of IT? Are you passionate about innovation, problem-solving, and making a real impact? Look no further! We're seeking three enthusiastic individuals to join a team as IT Apprentices and embark on an exciting journey of learning, growth, and opportunity.

With over 30 years of experience in delivering cutting-edge IT solutions to businesses worldwide, they're at the forefront of digital transformation. Their commitment to excellence, creativity, and teamwork drives everything they do, and they're looking for bright minds to join them in shaping the future of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers

As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems.

In this role, you’ll work towards your Level 3 Information Communications Technician, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Gain hands-on experience in IT service management.
• Learn and contribute to the management of the organisation's IT infrastructure.
• Collaborate with cross-functional teams to address customer needs and optimise system performance.
• Develop a deep understanding of IT best practices and methodologies.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £18,000 per annum
• Working a 9-day fortnight
• 25 days annual leave
• Annual leave increases per year of service
• An extra day off for your birthday
• Holiday Exchange Scheme: buy up to 10 additional day per year and sell up to 5.
• Access to Costco Membership
• Private pension scheme – 5.5% employer contribution with the possibility of this increasing dependent on business targets
• EV Car Scheme
• Discounted Gym Membership
• Cycle-to-Work Scheme

Desired Qualities, Skills and Knowledge:

• Strong interest in information technology and a desire to pursue a career in the IT industry.
• Basic knowledge of computer hardware, software, and networking concepts.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Familiarity with Microsoft Office Suite and other common software applications.
• A driving licence is desired due to visiting client sites.
• Grade 4 in Maths and a grade 5 in English at GCSE is required for this role.

Your Training with Baltic:

This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.